• Resolved leadsquad

    (@leadsquad)


    So, in the latest version of the plugin, it causes errors. How did that happen? Even with the pro version, it doesn’t work. We had over 10 hours of downtime on 15 websites because of an auto-update. And don’t advise updating all plugins, themes, etc. The issue is specifically with your plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @leadsquad,

    Thank you for contacting the support and sorry for the inconvenience that might have been caused.

    We released an update a few hours back. Can you please try with that and let us know if the issue persists?

    Looking forward to helping you.

    Thread Starter leadsquad

    (@leadsquad)

    I hope that it works, but how did that happened??
    now i prefer to wait a few months before the update and definitely to avoid auto update for your plugin

    @leadsquad,

    Unfortunately, this is not the first time this has happened.

    RankMath is the only plugin I never update directly after an update, but there’s no need to wait months.

    In general, after an update, you have to wait two or three days, visit the support section, see if there are many messages indicating an error, and if not, update.

    Thread Starter leadsquad

    (@leadsquad)

    @pierreto Really sad to hear that = (

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @leadsquad and @pierreto,

    We can understand the inconvenience this might have caused. We are really sorry for that and will do our best to make sure this doesn’t happen again.

    We test all the updates internally before releasing them and make sure they won’t cause conflicts on the site. This issue only affected some sites that tried to update while our server glitched and went extremely slow and as soon as we were made aware of it, we started working on a fix to minimize its impact.

    Don’t hesitate to get in touch in case you need our assistance with anything else.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Plugin breaks the websites’ is closed to new replies.