Stunning Lack of Service

I have been “communicating” with Samer for over four months, asking, BEGGING to help us resolve the fact that this plugin does not sync with our custom instance/org. We even had our Salesforce Consultant in on the emails and meetings. We tried to hold Zoom calls with CRM Perks – I think he showed up to one meeting and bailed on us for the others. Every time I email to ask if there is any movement at all, I hear “yes, we are cleaning up a few tests on our side and I will let you know by tomorrow on this.” Meanwhile, we are manually entering our orders in Salesforce which is incredibly inefficient for our small team. My last email went out on 8/29/23 and today is 9/7/23 – this time I wasn’t even respected enough to receive a response. In all my years of web and corporate retail management, I have never encountered such a blatant customer service failure for a paid product.

• This topic was modified 1 year, 2 months ago by drasinski.