Attendee information window is too short

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    Thanks for reaching out. Let me help you with this one.

    Just to confirm, from your screenshot are you using a small monitor? If not, could I ask for a new screenshot where I can see the whole page?

    Moreover, could I ask for the version of your WP, The Events Calendar and Event Tickets? I want to check it further on my side.

    Looking forward to your reply.

    Thread Starter joycegrace

    (@joycegrace)

    Hello, the screenshot was a full size desktop.

    Event Tickets Version 5.6.4

    WP Core, plugins and themes are all up to date.

    I did not have The Events Calendar installed when I took that screenshot.

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    Thanks for your response.

    I’m curious, does the issue persists if you only activate Event Tickets plugin and a basic theme (e.g. 2020 theme)? [see Testing Conflicts]

    Please test it on a staging site to avoid unnecessary downtime.

    Thread Starter joycegrace

    (@joycegrace)

    Yes it happens on Twenty Twenty Three with only The Events Calendar, Event Tickets and Event Tickets Plus, WooCommerce and WooCommerce Paypal Payments activated.

    • This reply was modified 1 year, 2 months ago by joycegrace.
    • This reply was modified 1 year, 2 months ago by joycegrace.
    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    I wanted to update you on the issue you reported. We’ve created an internal ticket to address it and have included your case in it.

    Unfortunately, we don’t have an estimated time for when the issue will be resolved. Rest assured, we’ll keep you updated as soon as we have a solution.

    —
    Internal Bug Ticket Reference: GTRIA-1071

    Plugin Support Gladys

    (@greventscalendar)

    Hi @joycegrace ,

    With our latest release of?Event Tickets 5.6.6 and Event Tickets Plus 5.7.6, we have fixed the display issues with the Attendee information form when using the block editor.

    As always, we suggest testing updates on a staging site first and having a recent backup, but it should all be smooth sailing. You can remove any workarounds after updating the plugins if you implemented them.

    If you still have issues after updating to the latest releases, please open a new support thread and include any specific details if possible.

    Have a great day!
    Gladys

    Plugin Support Darian

    (@d0153)

    Hi there,

    It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please do not hesitate to start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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