Paypal Window in the Single Product Page button only loads and not showing anyth

Hello @marcellobono92

Thank you for reaching out to us, we are here to help.

This thread seems to be a copy of this one. Can we close this as a duplicate for the same site/issue, or is this related to another website?

If this is not the exact same issue, here is my initial response for you:

We have not encountered this issue so far, and the description of the issue leave a lot of room for interpretation. Could you please provide us with more details? Single checkout page; do you mean the checkout page or product page? I have tested the PayPal button on every page for a simple purchase and, in none of my test purchases, did the popup not load and complete the payment (all done with sandbox accounts).

With the information we have, there is not that much we can advise. Since the popup shows, but the content of the popup does not get loaded, I would think the issue is related to your account/connection to PayPal (since PayPal decides what is being shown in the Popup). Because of this, you might want to try:

• Test the webhooks by pressing “Simulate” in the “connection” tab in the plugin settings. This will show you if the webhooks are working properly.
• Disconnect and onboard your account
• Get in touch with PayPal Merchant Technical Support and ask them if they see any issue with your account.

If you believe this is a plugin issue, please onboard a sandbox account and see if this give you the same issue. If it does, please deactivate all plugins and activate the default Storefront theme and see if the issue still persists. In case it does, we will want to get the system report and logs to take a look at those. If you prefer not to share those on this public forum, you can also open a private engagement with us via these instructions.

Let us know the outcome of these activities and how you would like to proceed.

Kind regards,
Joost

hi, yes i have the same problem as the other user. I attach settings and simulation video.

Sitoweb:www.giacovellieditore.com

https://drive.google.com/file/d/1Hr3baK-mulXOJ7dOHe0V6IkgrsxHrICH/view?usp=sharing

Hello @marcellobono92

Thank you for your response; however, I am not expecting the issue to be related to the settings. If it is related to the plugin, I think it would be related to the API key, which was explained above.

Can you please follow my previous instructions and let me know if that helped you in any was get to a better situation?

Thank you.

Kind regards,
Joost

Hi, I did these points:

• Test the webhooks by pressing “Simulate” in the “connection” tab in the plugin settings. This will show you if the webhooks are working properly.
• Disconnect and onboard your account

the problem is still there.

Have found out the issue. It’s this one

https://snipboard.io/Cg7oYE.jpg

Need to enqueue wc-cart-fragments

and how do you fix this thing, what setting do you change?

Hello?@marcellobono92

Thank you for providing additional details, this provided me the details to find the cause and a quick fix for this.

A quick workaround would be:
if (typeof wc_cart_fragments_params === 'undefined') { wc_cart_fragments_params = { wc_ajax_url: "/?wc-ajax=%%endpoint%%" }; }

Where we found the details to get to this solution:
https://stackoverflow.com/a/64209262
how to do that:
https://www.youtube.com/watch?v=Q3S-fbP4lYQ&ab_channel=VillaTheme

I will open a bug, so that we can include a fix for this in (hopefully) the next release and link this thread to it, so you will be made aware when this is confirmed and the bug is closed.

I heard that this bug was introduced with the release 2.2.1, so if you want an easy, quick fix, you could simply revert to version 2.2.0

Let me know if you have any more questions.

Kind regards,
Joost

Hello,

This issue has been fixed for our next release (2.3.0) and can currently be tested with our current beta version that is available here.

I will mark this thread as resolved. If you see this issue is not resolved for you with this release, please let us know, so we will take another look at it.

Kind regards,
Joost

2.3.0-rc1 has its own problem. When it is enabled (replaced 2.2.0) the detail in the order edit page is completely gone. https://snipboard.io/I1TAuZ.jpg

Need to go back to 2.2.0 ??

Hello @leungel,

I have verified this on my own test environment, but am not seeing the same as you are. You might want to do conflict testing and open a new thread or private engagement if you need further support from us, as this thread is closed.

Kind regards,
Joost