Placing an order doesn’t deduct any points

  • Resolved wee2326

    (@wee2326)


    1 year, 3 months ago

    Hello，
    If a customer uses points to place an order with the payment method being a bank transfer and does not transfer the payment immediately, the order status remains “On hold” during this period, and the points are not deducted. Subsequently, if the customer places another order, they can continuously use the points that haven’t been deducted. This is a loophole. Is it possible to configure the system so that when a customer uses points to place an order, the points are immediately deducted, even if the payment method is bank transfer and the transfer is not made immediately?
    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Long Watch Studio

    (@lwsdevelopers)

    Hello,
    You can add the status “onhold” in the settings.
    For the free version, go to MyRewards→Settings→Other Settings
    in Order Statuses to consume used points

    Best regards,

    Thread Starter wee2326

    (@wee2326)

    You replied very promptly, thank you for your assistance, and you’ve resolved my issue!

Viewing 2 replies - 1 through 2 (of 2 total)
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