Client Stopped Getting WooCommerce Order Emails

  • Resolved lbohen

    (@lbohen)


    1 year, 2 months ago

    My website / WooCommerce client reports that she has stopped getting order email confirmations. She gets order notifications from PayPal, but she also wants the WooCommerce order notification.

    I’ve verified that WooCommerce settings is using her correct email address which is the same one used from the start a couple of years ago.

    I am getting the WooCommerce order notifications.

    When I send emails to the client’s address, she gets them just fine.

    My client is using the Thunderbird email client.

    Any advice leading to a resolution will be greatly appreciated.

    Here’s the first part of WP Mail Logging raw logfile:

    2023-08-28 12:32:00

Receiver

[email protected],\n [email protected]

Subject

[D&D Sugarwoods Farm]: New order #6426

Headers

Content-Type: text/html Reply-to: Colleen Nafziger

Message

<!DOCTYPE html>
    <html lang="en-US">
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
    <meta content="width=device-width, initial-scale=1.0" name="viewport">
    <title>D&D Sugarwoods Farm</title>
    <style type="text/css">@media screen and (max-width: 600px){#header_wrapper{padding: 27px 36px !important; font-size: 24px;}#body_content table > tbody > tr > td{padding: 10px !important;}#body_content_inner{font-size: 10px !important;}}</style>
    </head>
    <body leftmargin="0" marginwidth="0" topmargin="0" marginheight="0" offset="0" style="background-color: #f7f7f7; padding: 0; text-align: center;" bgcolor="#f7f7f7">
    <table width="100%" id="outer_wrapper" style="background-color: #f7f7f7;" bgcolor="#f7f7f7">
    <tr>
    <td><!-- Deliberately empty to support consistent sizing and layout across multiple email clients. --></td>
    <td width="600">
    <div id="wrapper" dir="ltr" style="margin: 0 auto; padding: 70px 0; width: 100%; max-width: 600px; -webkit-text-size-adjust: none;" width="100%">
    <table border="0" cellpadding="0" cellspacing="0" height="100%" width="100%">
    <tr>
    • This topic was modified 1 year, 2 months ago by lbohen.
Viewing 3 replies - 1 through 3 (of 3 total)

  • If it was me, i would check her spam settings next. Did she accidentally mark the sender mail as spam. That’s usually the case for my clients.

    If that doesn’t yield any results. Then i would look into setting up SMTP mailer.

    My client says nothing has been changed about her email settings.

    I added another client email address to see if that address received WooCommerce order notifications. It did not.

    The curious thing is I continue getting the WooCommerce order notifications while she does not. What does this indicate?

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @lbohen

    From the details you shared, it seems like the issue could be related to the email client or server settings. Since you’ve confirmed that the email address is correct and you’re receiving the notifications, it’s less likely to be a problem with WooCommerce/WordPress itself.

    Here are a few things you can check:

    • Ask your client to check her spam or junk mail folder. Sometimes, emails from WooCommerce/WordPress may be mistakenly flagged as spam.
    • Since your client is using Thunderbird, certain settings or filters might block the WooCommerce emails. It’s worth checking if there are any rules or filters set up that might be causing this issue.
    • Some hosting providers apply filters on the server side. It’s possible that these filters are blocking the emails. You might need to contact the hosting provider to check this.

    If the above methods don’t work, consider using an SMTP plugin. This can help to improve email deliverability by sending emails via an SMTP server.

    Additionally, you could follow our detailed guide on solving Email related issues here: https://woocommerce.com/document/email-faq/

    I hope this provides some clarity on the matter. If you have any other questions or need further assistance, please don’t hesitate to ask.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Client Stopped Getting WooCommerce Order Emails’ is closed to new replies.