Hi @bongkarts
Do you have a WordPress.com account and a Google Merchant account? Are you trying to disconnect and connect your account? The error “A Google ID was not round in Merchant Center” suggests that you don’t have a Google Merchant account.
To troubleshoot the issue, please ensure that you’re using the latest versions of WordPress, WooCommerce, and Google Listings & Ads plugins. Additionally, it’s important that you have a valid and active WordPress.com and Google Merchant account.
If you confirm that you have everything ready but are still having the issue, then follow these steps to disconnect and reconnect properly:
Next, go to Marketing > Google Listings & Ads and set up the connection again.
If the issue continues, please can you share a copy of the following:
- System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
You could copy and paste your reply or share it via https://pastebin.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.
Let us know how that goes. Looking forward to helping you.
