Page cache issue

  • Resolved Emilio13

    (@emilio13)


    1 year, 3 months ago

    I have been experiencing the page cache issue mentioned elsewhere, where the mobile theme is appearing on a desktop with no ability to switch to desktop. The problem is that I have no caching plugins installed.

    This has been an ongoing problem with my site 35milesfromshore.com. I now have noticed it happening on my site EmilioCorsetti.com. I noticed it when I select News from the main menu, which appears normally most of the time but occasionally also shows a mobile theme.

    It’s a random error. It doesn’t happen every time.

    I can use specific instructions on how to resolve this issue.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor WPtouch

    (@wptouch)

    Hi @emilio13,

    Can you confirm that your Caching option in the WPtouch Pro Settings page is turned off (default)? Here’s a screenshot for reference: https://share.getcloudapp.com/L1uvqbxo

    By default WPtouch requests that mobile pages are not cached. This helps prevent the mobile site from being served to desktop users and the desktop site from being served to mobile users.

    If the problem persists for you, you may want to check if one of your active plugins is conflicting by deactivating them one at a time in the Plugins page on WordPress and see if you find a culprit. You can start with the plugins you suspect may be causing the issue if you have many active plugins. If that fails to work, please briefly activate a default theme like the Twenty Twenty-Three or Twenty Twenty to check if the desktop theme is causing the issue/conflict.

    For further assistance, please contact WPtouch Support directly: [email protected]

    Thanks,
    WPtouch Support Team

Viewing 1 replies (of 1 total)
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