Fantastic Payment Processor / Support Terrible

  • With the recent update 3.0.2 my Yoco Plugin which I’ve been using for months successfully on WordPress just stopped working. After sending an email to Yoco (it took them hours to reply back) they suggested that I switch to a default theme, disable all plugins and basically set my website back to a fresh install of wordpress) All this after I clearly explained that I did not install new plugins – only after the Yoco update did problems arise. Always have two payment processors as Payfast is still holding up.

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  • Plugin Author yocoadmin

    (@yocoadmin)

    Hello @georgefivaz,

    We’re sorry to hear about it. We would like to investigate more, could you please email us the following:
    1. Your registered business name
    2. Your website URL

    This will help us investigate what went wrong. Please send it on an email to [email protected]

    As an FYI if you didn’t come right, or if someone else is having the same issue

    – after updating from any V2 version to V3 version you need to go into WooCommerce settings and click manage by the Yoco module and then save the settings to reactivate the module. This was not mentioned at all int eh documentation or release notes and caused a major headache for the many sites I manage.

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