Problem with Variation Product

Hi @sakist

I have a problem with variable products. I normally create the properties and variations and publish the product, but on the product page while the field opens to define the options needed (eg product color) when I click to display these options the field that opens is empty. I have disabled all plugins and also changed the theme to the stock wordpress theme but the problem still exists.

From what I understand, you’re having trouble with variable products on your website. Specifically, you’re experiencing issues where the field that opens to define the options needed (like product color) is empty even after you’ve created the properties and variations.

Let’s first ensure that you’ve set up your attributes and variations correctly. Here’s a quick step-by-step guide:

1. Go to your WordPress dashboard and navigate to Products > All Products.
2. Select the product you’re having trouble with, and under Product Data, choose ‘Variable product‘.
3. In the Attributes section, add your attribute (for example, ‘Color’) and the values (for example, ‘Red, Blue, Green’). Make sure the ‘Used for variations‘ checkbox is ticked.
4. Once you’ve added all your attributes and values, go to the Variations section. You can add a new variation, or link all variations if you’ve created multiple attributes.
5. For each variation, you can set a price, SKU, stock status, etc. Make sure to save your changes.

?? Check out this link for more information on Variable Product

If you’ve followed these steps and the problem persists, it might be a conflict with your theme or one of your plugins. I understand that you’ve already tried disabling all plugins and reverting to the stock WordPress theme, but the issue remains.

In this case, I suggest checking your site for JavaScript errors that might be hindering the variations from loading properly. You can do this by opening your site in Google Chrome, right-clicking anywhere on the page, selecting ‘Inspect‘, and then navigating to the ‘Console‘ tab. If you spot any errors, kindly share them with us for further investigation. ?? Here’s a guide on how to Diagnose JavaScript Errors using your browser.

Could you also provide us with your site’s System Status report? It will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.

Thanks for your answer, i check for javascript issues and i find that

content.build.min.js:1 GET chrome-extension://njgehaondchbmjmajphnhlojfnbfokng/js/contentScripts/dom.js net::ERR_FILE_NOT_FOUND
(anonymous) @ content.build.min.js:1
(anonymous) @ content.build.min.js:1
Show 2 more frames
Show less

content.build.min.js:1 GET chrome-extension://njgehaondchbmjmajphnhlojfnbfokng/js/contentScripts/dom.js net::ERR_FILE_NOT_FOUND
(anonymous) @ content.build.min.js:1
(anonymous) @ content.build.min.js:1
Show 2 more frames
Show less

I send and the woocommerce status

` WordPress Environment

WordPress address (URL): https://driverstation.gr<br>Site address (URL): https://driverstation.gr<br>WC Version: 8.0.1<br>REST API Version: ? 8.0.1<br>WC Blocks Version: ? 10.6.5<br>Action Scheduler Version: ? 3.6.1<br>Log Directory Writable: ?<br>WP Version: 6.3<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: el<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.0.30<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 5120<br>cURL Version: 7.29.0<br>NSS/3.53.1

SUHOSIN Installed: –<br>MySQL Version: 10.3.39-MariaDB-cll-lve<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.0.1<br>WC Database Prefix: wp81_<br>Συνολικ? μ?γεθο? β?ση? δεδομ?νων: 93.01MB<br>Μ?γεθο? β?ση? δεδομ?νων: 71.65MB<br>Μ?γεθο? ευρετηρ?ου β?ση? δεδομ?νων: 21.36MB<br>wp81_woocommerce_sessions: Δεδομ?να: 1.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>wp81_woocommerce_api_keys: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>wp81_woocommerce_attribute_taxonomies: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>wp81_woocommerce_downloadable_product_permissions: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB.<br>wp81_woocommerce_order_items: Δεδομ?να: 0.06MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>wp81_woocommerce_order_itemmeta: Δεδομ?να: 0.16MB + Ευρετ?ρια: 0.16MB + Μηχαν? InnoDB.<br>wp81_woocommerce_tax_rates: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB.<br>wp81_woocommerce_tax_rate_locations: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>wp81_woocommerce_shipping_zones: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? 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attachment: 2632<br>b2bking_custom_field: 10<br>b2bking_custom_role: 2<br>b2bking_group: 1<br>b2bking_rule: 2<br>cookielawinfo: 6<br>custom_css: 2<br>elementor_library: 1<br>jetpack_migration: 2<br>jp_pay_product: 1<br>nav_menu_item: 30<br>page: 27<br>post: 3<br>product: 2400<br>product_variation: 20<br>revision: 177<br>shop_order: 121<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpcf7_contact_form: 3 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (34)

Query Monitor: απ? τον/την John Blackbourn – 3.13.1<br>Admin Tools Core for WordPress: απ? τον/την Akeeba Ltd – 1.6.1<br>B2BKing Core: απ? τον/την WebWizards – 4.6.44<br>Classic Editor: απ? τον/την Συντελεστ?? WordPress – 1.6.3<br>Classic Widgets: απ? τον/την Συντελεστ?? WordPress – 0.3<br>Cocoon Core: απ? τον/την Gnodesign – 1.0.9<br>B2BKing Pro: απ? τον/την WebWizards – 4.3.28<br>Contact Form 7: απ? τον/την Takayuki Miyoshi – 5.8<br>CookieYes | GDPR Cookie Consent: απ? τον/την CookieYes – 3.1.1<br>Envato Market: απ? τον/την Envato – 2.0.10<br>Google Listings and Ads: απ? τον/την WooCommerce – 2.5.2<br>Site Kit by Google: απ? τον/την Google – 1.106.0<br>greeklish-permalinks: απ? τον/την Panagiotis Kontogiannis<br>elpak – 3.3

Jetpack: απ? τον/την Automattic. – 12.4<br>WPBakery Page Builder: απ? τον/την Michael M - WPBakery.com – 6.7.0<br>Kirki Customizer Framework: απ? τον/την Themeum – 5.0.0<br>Loco Translate: απ? τον/την Tim Whitlock – 2.6.4<br>MC4WP: Mailchimp for WordPress: απ? τον/την ibericode – 4.9.6<br>Fonts Plugin | Google Fonts Typography: απ? τον/την Fonts Plugin – 3.4.3<br>Pay in Store WooCommerce Payment Gateway: απ? τον/την Papaki – 1.2.6<br>PW WooCommerce Gift Cards: απ? τον/την Pimwick<br>LLC – 1.245

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Λ?στα Επιθυμι?ν YITH WooCommerce: απ? τον/την YITH – 3.24.0<br>Αναζ?τηση YMM: απ? τον/την Pektsekye – 1.0.10 Inactive Plugins (5)

Ajax Search Lite: απ? τον/την Ernest Marcinko – 4.11.2<br>Akeeba Backup CORE for WordPress: απ? τον/την Akeeba Ltd – 7.8.1.1<br>ELTA Order Tracking: απ? τον/την Front Series – 1.0.3<br>Facebook for WooCommerce: απ? τον/την Facebook – 3.0.31<br>Websitepro Support: απ? τον/την Lefteris Toumanidis – 4.5.0 Dropin Plugins (3)

advanced-cache.php: advanced-cache.php<br>db.php: Query Monitor Database Class (Drop-in)<br>maintenance.php: maintenance.php Must Use Plugins (2)

Admin Tools for WordPress: απ? τον/την Akeeba Ltd – 1.6.1<br>akeeba-backup-coreupdate.php: απ? τον/την – Settings

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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Β?ση καταστ?ματο?: #8 - /ola-ta-proionta/<br>Καλ?θι: #9 - /kalathi/<br>Ταμε?ο: #10 - /tameio/<br>Ο λογαριασμ?? μου: #11 - /o-logariasmos-moy/<br>?ροι και Προ?ποθ?σει?: #14105 - /oroi-chrisis/ Theme

Name: Cocoon Child<br>Version: (ενημ?ρωση στην ?κδοση 0 ε?ναι διαθ?σιμη)<br>Author URL: https://themeforest.net/user/gnodesign/<br>Child Theme: ?<br>Parent Theme Name: Cocoon<br>Parent Theme Version: 1.3.7<br>Parent Theme Author URL: https://themeforest.net/user/gnodesign/<br>WooCommerce Support: ? Templates

Overrides: cocoon/woocommerce/archive-product.php<br>cocoon/woocommerce/cart/cart-empty.php<br>cocoon/woocommerce/cart/cart.php<br>cocoon/woocommerce/cart/proceed-to-checkout-button.php<br>cocoon/woocommerce/cart/shipping-calculator.php<br>cocoon/woocommerce/checkout/form-checkout.php<br>cocoon/woocommerce/checkout/form-coupon.php<br>cocoon/woocommerce/checkout/form-login.php<br>cocoon/woocommerce/checkout/payment.php<br>cocoon/woocommerce/content-product.php<br>cocoon/woocommerce/content-single-product.php<br>cocoon/woocommerce/global/form-login.php<br>cocoon/woocommerce/global/quantity-input.php<br>cocoon/woocommerce/global/wrapper-end.php<br>cocoon/woocommerce/global/wrapper-start.php<br>cocoon/woocommerce/loop/add-to-cart.php<br>cocoon/woocommerce/loop/loop-end.php<br>cocoon/woocommerce/loop/loop-start.php<br>cocoon/woocommerce/loop/pagination.php<br>cocoon/woocommerce/myaccount/form-edit-account.php<br>cocoon/woocommerce/myaccount/form-edit-address.php<br>cocoon/woocommerce/myaccount/form-login.php<br>cocoon/woocommerce/myaccount/form-lost-password.php<br>cocoon/woocommerce/myaccount/my-address.php<br>cocoon/woocommerce/myaccount/navigation.php<br>cocoon/woocommerce/myaccount/orders.php<br>cocoon/woocommerce/order/form-tracking.php<br>cocoon/woocommerce/order/order-again.php<br>cocoon/woocommerce/order/order-details-customer.php<br>cocoon/woocommerce/order/order-downloads.php<br>cocoon/woocommerce/order/tracking.php<br>cocoon/woocommerce/product-searchform.php<br>cocoon/woocommerce/single-product/add-to-cart/external.php<br>cocoon/woocommerce/single-product/add-to-cart/grouped.php<br>cocoon/woocommerce/single-product/add-to-cart/simple.php<br>cocoon/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php<br>/var/www/vhosts/driverstation.gr/httpdocs/wp-content/plugins/woo-variation-gallery/templates/product-images.php<br>/var/www/vhosts/driverstation.gr/httpdocs/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php<br>cocoon/woocommerce/single-product.php<br>cocoon/woocommerce/content-product_cat.php Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-08-14 07:42:32 +00:00<br>Options: ?<br>Notes: 94<br>Onboarding: completed Action Scheduler

Ολοκληρωμ?νη: 1.659<br>Oldest: 2023-07-13 12:38:53 +0000<br>Newest: 2023-08-13 09:53:32 +0000

Αποτυχ?α: 107<br>Oldest: 2021-10-25 12:00:45 +0000<br>Newest: 2023-07-22 21:54:22 +0000

Σε αναμον?: 2<br>Oldest: 2023-08-13 21:47:27 +0000<br>Newest: 2023-08-14 08:00:24 +0000 Status report information

Generated at: 2023-08-13 10:15:23 +00:00<br>`

Is it helpfully all of this?

Do you have the “Video Downloader PLUS” Chrome extension? Temporarily deactivate it at Chrome > Extensions > Manage Extensions
and re-test.

I expect that will remove one of the Javascript issues, though it may not be enough to resolve your problem.

The problem also occurs from the mobile phone or tablet that do not use the specific add-on or something similar

If i disable the Java Script from the broswer is working normally!!
What can i do to fix the problem?

• This reply was modified 1 year, 3 months ago by sakist.

Hi there @sakist ??

If i disable the Java Script from the broswer is working normally!!
What can i do to fix the problem?

This sounds like browser-specific, as it could be settings and plugins synced from one device to another.

Just to be sure, could you test with a different browser, while making sure it is updated to its latest version and with any add-ons deactivated. Does the issue persists, or otherwise?

If so, can you please share a full-screen, uncropped, screenshot of what you see at that screen? Here’s how to make a screenshot:

https://wordpress.com/support/make-a-screenshot/

I hope this is helpful! Please let us know if you have any further questions or concerns.

Hello Pepe (woo-hc),

I have the same problem with any bbbb I try, as well as from the mobile or tablet… I think it’s from the page but I don’t know how to solve this problem.

Hi again @sakist ??

I’d like to loop back to this part of your first message here:

on the product page while the field opens to define the options needed (eg product color) when I click to display these options the field that opens is empty

I understand you are not able to see the variable product’s options (size selection, in my example), as in the screenshot below, from a test installation of mine:

As a first step, could you verify that the Visible on the product page option for the χρωμα attribute, for this product at your site, is selected? In the screenshot below is an example variable product in my test site:

If that option is selected, the next step would be to check if the variations have prices, otherwise they will not be visible on the front end.

If i disable the Java Script from the broswer is working normally!!

Since you have mentioned this also, I would recommend testing with a fresh installation, with only WooCommerce installed, and the TT3 theme active, and see if you can reproduce the issue, or otherwise.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.