My dashboard and page are totally broken.

  • Resolved tresierras

    (@tresierras)


    1 year, 3 months ago

    Hello, we need help, we have a critical problem on our website. We already have several days with problems in the wordpress dashboard, it all started when we updated the WooCoomerce plugin from version 7.9 to 8, when we updated the plugin we had to make another attempt to update it and when we updated the following problems started.

    The variations disappeared from the product edit page, the texts of the descriptions were changed to white color (only in the editor). In the product page the “Quick Edit” button stopped working and in the order page all the buttons are obsolete, I can’t preview my orders or put shipping guides and generate invoices.

    At the beginning the problems were only in the back end, but as the days go by more errors appear, now they have been transferred to the front end, when they try to make a purchase it shows that the purchase is not complete, but it does charge their cards.

    Solutions applied without success:

    We downgraded the version of woocommerce to version 7.9.0, that solved the problem of variations, but everything else persisted.

    We downgraded the wordpress version from 6.3 to 6.2, but it didn’t solve anything.

    Finally resigned, we tried to restore the last backup we made, but at the time of making the backup we got the following error: “Error: TypeError: Failed to fetch”.

    We do not know what else we can do, we do not want to reinstall wordpress from scratch or reinstall plugins that would remove many configurations.

Viewing 4 replies - 1 through 4 (of 4 total)

  • I facing same problem. Did you resolve this problem?

    I am facing this same problem too since update to version 8

    Hi @tresierras

    Thanks for getting in touch!

    I noticed that your issue appears marked as resolved. Did you manage to sort it out yourself, or do you still need some assistance with this?

    Looking forward to your response!

    Hi @muhazastudio, and @zazaplop

    From what I understand, you’re encountering similar issues after updating the WooCommerce plugin to version 8.

    In order to provide you with the best possible assistance, I kindly request you start a ?? new topic in our support forum. This is in line with our ?? forum’s best practices and allows us to focus on your specific issue. It also makes it easier for other users who might be facing the same problem to find and learn from the discussion.

    Please include as much detail as possible in your new topic, such as the exact error message you’re seeing, the steps you’re taking when the error occurs, and any other relevant information. This will help us diagnose and resolve your issue more efficiently.

    Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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