customer emails

  • Resolved helenowen

    (@helenowen)


    1 year, 3 months ago

    Weirdly on 17th July standrewsbookshop.co.uk stopped sending out the woocommerce automated emails. Most importantly customers aren’t receiving confirmation emails.

    I’ve checked and the emails are enabled.

    I’ve done a few tests transactions including disabling all non-vital plugins and I can’t see why the emails aren’t going out.

    Could you take a look and see if you can fix it for me please?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @helenowen ,

    Thanks for reaching out!

    I understand that customers are not receiving confirmation emails, is this correct?

    This type of issue is generally narrowed down to the email service provider (usually your web host), or the email address which you are using on your store.

    Since you have already confirmed that the emails are enabled, as a next step, I would recommend logging whether an email is created and sent by installing the?WP Mail Logging?plugin and following the below steps:

    • Generate a test order
    • Go to your WP Admin → Tools → WP Mail Log
    • Check that your test order generated an email, and if there are any sending errors reported (you can share the results with us here).

    I would also encourage you to check our Email FAQ which is a great resource to narrow down what could be causing this behavior.

    Let us know how this goes!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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