All help articles gone after upgrading to 6.3

  • Resolved kitty118

    (@kitty118)


    1 year, 3 months ago

    Hi! I have updated to 6.3 on a few webistes today, and all help topics added with WP Help are gone after upgrading. I tried to export and import help topics to a site with 6.2.2 and all articles are still in the database and show up in earlier versions, just not visible in the controlpanel after upgrading to 6.3. Hoping for a fix soon ??

Viewing 9 replies - 1 through 9 (of 9 total)

  • The same thing happened to me. I can get to them from Manage but the Help Topics tab says “There are no help documents.”
    I use this on all my sites and love it! I hope it is an easy fix. Thank you!

    This is fixed in version 1.7.4 just released. Thank you, Mark!

    Thread Starter kitty118

    (@kitty118)

    Problem solved with the update, thank you so much!!

    After updating to 1.7.4 I still have this problem. I see all my posts after going to “Manage” but in the menu “There are no help documents.”

    I can also confirm that this has not been fixed. I’m having the same issue in WP v6.3.1 + WP Help v1.7.4.

    It is working for me with 6.3.1 and WP Help 1.7.4. Maybe clear your cache? Otherwise, you can try disabling plugins to look for a conflict.

    @taraclaeys It’s not the cache, it is happening across the 10+ sites that I manage.

    I did a copy of my WP site, I have removed all posts. Now I’m starting fresh and after adding new topics, the menu is still showing:
    “There are no help documents.”

    So it looks like something is still wrong ??

    In plugin file:
    /wp/content/plugins/wp-help/classes/plugin.php
    in line 822, I did this:
    ‘post_status’ => ‘publish’, //$status,

    Now it works.

    • This reply was modified 1 year, 2 months ago by zszymczyk.
Viewing 9 replies - 1 through 9 (of 9 total)
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