Too many thumbnails when using custom thumbs on slider

Hi @pluggyboy

Please make sure that you have latest version of Elementor and our plugin activated on your site.

Can you provide us the System Info. You can find this info compiled at Elementor -> System Info (in WordPress admin).

== Server Environment ==
Operating System: Linux
Software: LiteSpeed
MySQL version: MariaDB Server v10.5.15
PHP Version: 7.4.33
PHP Memory Limit: 512M
PHP Max Input Vars: 100000
PHP Max Post Size: 512M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected

== WordPress Environment ==
Version: 6.3
Site URL: https://gordon.2magpiesseo.co.uk
Home URL: https://gordon.2magpiesseo.co.uk
WP Multisite: No
Max Upload Size: 200 MB
Memory limit: 40M
Max Memory limit: 512M
Permalink Structure: Plain
Language: en-US
Timezone: 0
Admin Email: [email protected]
Debug Mode: Inactive

== Theme ==
Name: Hello Elementor
Version: 2.7.1
Author: Elementor Team
Child Theme: No

== User ==
Role: administrator
WP Profile lang: en_US
User Agent: Mozilla/5.0 (X11; CrOS x86_64 14541.0.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36

== Active Plugins ==
Elementor
Version: 3.15.2
Author: Elementor.com

Elementor Addon Elements Pro
    Version: 1.0
    Author: WPVibes

Elementor Pro
    Version: 3.13.2
    Author: Elementor.com

Magical Posts Display
    Version: 1.2.28
    Author: Noor alam

OoohBoi Steroids for Elementor
    Version: 2.1.5
    Author: OoohBoi

Unlimited Elements for Elementor
    Version: 1.5.80
    Author: Unlimited Elements

WP Dummy Content Generator
    Version: 3.0.0
    Author: Deepak anand

== Elements Usage ==

wp-page : 1
    button : 2
    eae-thumbgallery : 1
    form : 1
    google_maps : 1
    heading : 18
    icon-list : 1
    image : 11
    menu-anchor : 8
    nav-menu : 2
    testimonial-carousel : 1
    text-editor : 4
    video : 1

== Settings ==

cpt_support: post, page
allow_tracking: yes
font_display: swap

== Features ==
Custom Fonts: 0
Custom Icons: 0

== Integrations ==

== Elementor Experiments ==
Optimized DOM Output: Active by default
Improved Asset Loading: Active by default
Improved CSS Loading: Active by default
Inline Font Icons: Inactive by default
Additional Custom Breakpoints: Active by default
admin_menu_rearrangement: Inactive by default
Flexbox Container: Inactive by default
Upgrade Swiper Library: Inactive by default
Grid Container: Inactive by default
Default to New Theme Builder: Active by default
Hello Theme Header & Footer: Active by default
Editor Top Bar: Inactive by default
Landing Pages: Active by default
Nested Elements: Inactive by default
Lazy Load Background Images: Inactive by default
Global Style Guide: Inactive by default
Page Transitions: Active by default
Notes: Active by default
Loop: Active by default
Form Submissions: Active by default
Scroll Snap: Active by default
Menu: Inactive by default

== Log ==

Log: showing 19 of 192023-06-07 08:18:51 [info] elementor-pro::elementor_pro_updater Started
2023-06-07 08:18:51 [info] Elementor Pro/Upgrades – _on_each_version Start
2023-06-07 08:18:51 [info] Elementor Pro/Upgrades – _on_each_version Finished
2023-06-07 08:18:51 [info] Elementor Pro/Upgrades – _v_3_7_2_woocommerce_rename_related_to_related_products Start
2023-06-07 08:18:51 [info] Elementor Pro/Upgrades – _v_3_7_2_woocommerce_rename_related_to_related_products Finished
2023-06-07 08:18:51 [info] Elementor Pro/Upgrades – _v_3_5_0_price_list Start
2023-06-07 08:18:51 [info] Elementor Pro/Upgrades – _v_3_5_0_price_list Finished
2023-06-07 08:18:51 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘3.4.1’,
‘to’ => ‘3.13.2’,
)]
2023-06-07 08:18:51 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘3.4.1’,
‘to’ => ‘3.13.2’,
)]
2023-08-09 09:35:02 [info] elementor::elementor_updater Started
2023-08-09 09:35:02 [info] Elementor/Upgrades – _on_each_version Start
2023-08-09 09:35:02 [info] Elementor/Upgrades – _on_each_version Finished
2023-08-09 09:35:02 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.13.4’,
‘to’ => ‘3.15.1’,
)]
2023-08-09 09:35:02 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.13.4’,
‘to’ => ‘3.15.1’,
)]
2023-08-09 09:35:52 [info] elementor::elementor_updater Started
2023-08-09 09:35:52 [info] Elementor/Upgrades – _on_each_version Start
2023-08-09 09:35:52 [info] Elementor/Upgrades – _on_each_version Finished
2023-08-09 09:35:52 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.15.1’,
‘to’ => ‘3.15.2’,
)]
2023-08-09 09:35:52 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.15.1’,
‘to’ => ‘3.15.2’,
)]

JS: showing 2 of 2JS: 2023-06-07 08:28:04 [error X 10][https://gordon.2magpiesseo.co.uk/wp-admin/post.php?post=10&action=elementor:4:14005] Cannot read properties of undefined (reading ‘localized’)
JS: 2023-06-07 08:34:13 [error X 2][https://gordon.2magpiesseo.co.uk/wp-admin/post.php?post=10&action=elementor:4:14005] Cannot read properties of null (reading ‘getBoundingClientRect’)

== Elementor – Compatibility Tag ==

Elementor Addon Elements Pro: Compatibility not specified
Elementor Pro: Compatibility not specified
OoohBoi Steroids for Elementor: Compatibility not specified
Unlimited Elements for Elementor: Compatibility not specified

== Elementor Pro – Compatibility Tag ==

have ensured all plugins and wp version are up to date.

ps can provide wp-admin creds if you give me email address, this is a dev website

Hi @pluggyboy

You are using the Paid version of our plugin. Please place a support request at https://www.elementoraddons.com/contact-us/ and our team will assit you.

ok done so