• Resolved wordmatej

    (@wordmatej)


    Hi, I activated all required – on widget and modul and when I click on link Header Footer (in wordpress on lesft side under Elemnts Kit) it connects me to ElementsKit (same as I would click on ElementsKit). So, I can not add header or footer.
    Pls check and met me know ASP.
    Regards

    • This topic was modified 1 year, 7 months ago by wordmatej.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello, I have the same problem (blank page). I disabled all plugins and the problem persists.

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @wordmatej,

    Thanks for reaching out to us.

    First, make sure the Header and Footer builder is enabled. Please check the screenshot. If you still face the issue then run a conflict test on your site to determine what actually causes the issue.

    To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue is still persists. If that solves your issue, that means the issue is related to the theme you are using.

    If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for Elementskit and Elementor and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

    Let me know your findings after performing the conflict test. If the issue persists even after that, let me know. I will take a closer look at this issue and help you to find a solution as soon as possible.

    Waiting for your response and we are always here to help you.

    Regards,
    Amir

    Thread Starter wordmatej

    (@wordmatej)

    Tx, but I could not wait long time, so I switched to default menu.

Viewing 3 replies - 1 through 3 (of 3 total)
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