problem with sync with google merchant

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Hi @muhammedraouf92,

Could you confirm you’re trying to connect the verified Google Merchant Center account? The plugin provides the option to connect an existing account or create a new one.

Please attempt the setup again and share a screenshot of the setup screen showing the issue you’re seeing.

Share the screenshot along with a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”, paste it into https://quickforget.com and share the link here (Please ensure to extend the expiry time).

@sukafia first of all thankyou so much for answering my question

here is the information you asked for

https://quickforget.com/s/32e867a8614823a56951870991de9ab89e816062edd078e3

here is a screenshot from my website view page resourses

here is image from google ads plugin

Hi @muhammedraouf92,

Let’s try completely removing the plugin’s data and setting it up afresh. Here are the steps:

1. Edit your site’s wp-config.php file and paste this code define( 'WC_GLA_REMOVE_ALL_DATA', true ); – see how to edit wp-config.php
2. Deactivate and delete the plugin – that’ll remove all the plugin’s data.
3. Next, go to Plugins > Add new, install the latest version of Google Listings & Ads and you should be able to complete the setup.

On a side note, it might be helpful to temporarily deactivate your caching plugins to ensure they’re not causing a conflict:

1. W3 Total Cache
2. WP Rocket
3. WP Super Cache

The reason I’m recommending this is that you have 3 caching plugins activated, which isn’t ideal. Using multiple plugins for caching is known to cause issues – you only need one of the plugins. I’d recommend just sticking with WP Rocket since it’s a paid plugin.

Let me know how it goes.

@sukafia

i deactivated all the cache plugins except for wp rocket and removed the plugin and reinstalled it and still getting the same error

is there anyway that i cant re verify my website on google merchant another way…

because everytime i try to remove the site and add it again it tells me

Because your store’s website is already using the Google Tag Manager code, Google was able to verify your website. You’ll receive an email from Google Search Console as a confirmation of the completed verification. Learn more

i just want to mention that the website is verified on another gmail account on google tag manager other than the one iam using on merchant …could that cause a problem??

Hi @muhammedraouf92,

Thank you for your response.

i just want to mention that the website is verified on another gmail account on google tag manager other than the one iam using on merchant …could that cause a problem??

Yes, this would definitely cause a problem. Being verified as another user means that the user is deemed the owner of the website. I’d recommend connecting using the account you used for the verification or performing the verification on the account you wish to connect.

If you connect using the account you used for the verification, the setup would be seamless since you’re already a verified owner of the site.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

@gabrielfuentes @sukafia

sorry it took me quite a while to answer

well i tried to connect tag manager and merchant with the same gmail and still the problem exist i get the same error

unable to insert site verification the necessary verification token could not be found on your site

Same Problame https://prnt.sc/VPaKseDVzjJS

Hi @bongkarts

We’ve already replied to your thread here. Let’s keep the conversation going on your original thread.

Thanks!