Still having legitimate emails blocked

  • Resolved srqwebguy2

    (@srqwebguy2)


    1 year, 7 months ago

    We’ve had a few more legitimate emails blocked this week by your system. In two cases, it blocked legitimate registrations and cost our clients money. This seems to be a relatively new problem – over the last few weeks. I do not want to disable your plugin as it has been quite good, but I can’t justify using a system that is causing economic issues for my customers.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @srqwebguy2.

    I looked into the website requests and I see that the issue is about filtration, that means that we have to discuss the CleanTalk service.

    As per the WordPress catalog rules, WordPess.org Support Forum is for plugins only, not the service. We are not allowed to discuss any premium or non-plugin issues here.

    Please, create a private ticket and copy-paste your question there:
    https://cleantalk.org/my/support/open

    Regards.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @srqwebguy2.

    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System.

Viewing 2 replies - 1 through 2 (of 2 total)
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