Woocommerce Email Follow up

  • Resolved graphikeye

    (@graphikeye)


    1 year, 3 months ago

    Hi, I’ve read through the email FAQ. Everything seems set up correctly on my end. I also installed an email checker to test if WordPress is able to send emails and it works. WP_CRON is on. For some reason, follow up emails are not going out after orders are completed. Before I go the smtp route I was hoping to give this another go. Is there anything else I can check for?

    Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi @graphikeye ,

    Thank you for reaching out!

    It sounds like recipients are not receiving the default WooCommerce emails, even though an email checker plugin indicates them as sent.

    WooCommerce relies on the default WordPress wp_mail() function in order to send out emails from the server the site is hosted on, and that isn’t always reliable since these servers are rarely configured for optimal email deliverability.

    Sounds like you’re dealing with a deliverability issue and emails are being caught by an anti-spam filter.

    Addressing deliverability issues can be quite difficult due to the complexity of modern anti-spam filters, so if none of the previous steps listed in our Email FAQ https://woocommerce.com/document/email-faq support document help – you may indeed want to look into signing up for an SMTP service:

    https://woocommerce.com/document/email-faq/#section-7

    When a site is connected to an SMTP service – a different server is used to send emails, one that is specifically configured for optimal email deliverability. There also normally are additional authentication tools that can be set up to reduce the chance of emails being caught by anti-spam filters even further.

    Hope this helps!

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