Avatar from commentator is not displayed

Hi @meike297,

Thank you for reaching out. I’ve tested the scenario in PHP 8.1.9 and WP 6.3, and the avatars of the users in the comments are displaying properly.

To troubleshoot your issue, you could try the following steps:

1. Disable Other Plugins: Temporarily deactivate all other plugins except the SLA plugin. This will help identify if there’s a conflict causing the avatars not to display.
2. Review Recent Changes: Check for any recent updates or changes made to your theme or plugins. Sometimes updates can lead to compatibility issues.
3. Downgrade PHP: If the issue persists, you might consider temporarily downgrading PHP to a previous version to see if the problem still occurs.
4. Browser Cache: Clear your browser cache and refresh the page to ensure avatars are loaded correctly.

If the problem persists after these steps, please provide more details about your setup and any error messages you might be encountering. This will help us pinpoint the issue and assist you further.

Thank you!

Thanks for the answer. Funnily enough, I have now noticed that the avatars are not displayed in my dashboard (from recent commenters), but in the post/comment itself they are displayed again?

Hello @meike297,

I understand that you’ve been facing issues. The fact that the avatars are visible in the post/comments indicates that the core functionality is working as expected. The issue might be related to the dashboard display or a conflict with other plugins or updates.

Could you kindly attempt the steps outlined in my previous message and verify if they provide any assistance?

Hello, Yes i attempted. Downgrade PHP i don’t want to do, Not wanna get more issues. Since today the avatars are not displayed at all again, also not in the Post/comment. Today i minified my Cache because of another issue, But i don’t know if its because of That. So still since the upgrade of PHP 8.1 it’s not working anymore

Hi @meike297,

To troubleshoot the avatar display issue, could you please try temporarily deactivating any caching or minification plugins? This will help us determine if minification is causing the problem. Thank you for your cooperation.

Hello! Its still not working. It’s a little funny sometimes. When I look under my comments in the dashboard, I either get an empty avatar field or a picture of the user. But then when I look at the homepage, it doesn’t show anything. So neither an empty field nor a picture. Or do I have to set this under the settings/discussion/avatars in WordPress? The Cache I have deleted

Hi @meike297,

Could you kindly upgrade the plugin to the latest release (2.7.7) and confirm whether the issue has been resolved?