Woocommerce Email NOT Sending

Hi @birthma

I am now having an issue with emails not being sent after a customer places an order. I have done all of the generic things and nothing has worked so I am a bit stumped. The steps I have already taken: WooCommerce > Settings >Emails I have made sure the address is correct and the box is ticked at the top, Installed WP Mail Logging plugin and can confirm the emails are indeed being sent but not received. Does anyone know what I can do?

For reference I have red and followed this – https://woocommerce.com/document/email-faq/

From what I understand, you’re experiencing an issue with emails not being sent after a customer places an order.

You’ve done a great job in troubleshooting this issue so far. From your description, it seems like you’ve correctly configured the WooCommerce settings and confirmed the emails are being sent using the WP Mail Logging plugin.

However, since the emails are still not being received, it’s possible that the issue might be related to your email delivery system. Here are a few additional steps to diagnose and potentially solve the issue:

1. Check your Email Service Provider: It’s possible that your email service provider might be blocking the emails. Please check your email service provider’s settings and ensure that they aren’t blocking emails or marking them as spam.
2. Check for Email Delivery Errors: Using the WP Mail Logging plugin, you should be able to see if there are any delivery errors. These errors can provide clues as to what’s going wrong.
3. Test with a Different Email Address: Try sending an email to a different email address (preferably from a different email provider) to see if the emails are being received there.
4. DNS Settings: Check your domain’s DNS settings to ensure your MX records are set up correctly. Incorrect MX records could lead to email deliverability issues.
5. Check the Recipient’s Email Settings: If the emails are being sent but not received, it’s possible that the recipient’s email server is marking the emails as spam or blocking them. Ask the recipient to check their spam/junk folder.

I hope these steps help you resolve the issue. If you’re still having trouble, please don’t hesitate to get back to us with any error messages or additional information you have, and we’ll be more than happy to assist further.

I have tried various email addresses and provides and still, the error I’m getting is: SMTP Error: Could not authenticate.

Hi @birthma ,

Thanks for providing an update!

Does this occur for all emails, or only the New Order emails? Also, to clarify, have you checked that the emails did not land up in the spam folder?

the error I’m getting is: SMTP Error: Could not authenticate.

This shows an SMTP authentication error, which indicates that you’re using SMTP to send your emails, and would therefore need to check that you have this correctly configured.

Your email/hosting provider should be able to assist you with the correct settings, or to check why it’s not authenticating the emails.

On the other hand, have you tried using an alternative SMTP provider to see if this makes any difference?

The support guide below provides some suggested providers:

• Suggested Dedicated SMTP Providers

Cheers!

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!