Authorisation Value Different to Checkout Value

  • Resolved deeperblue

    (@deeperblue)


    1 year, 7 months ago

    Hi there,

    When I tried to checkout with the debit/credit card option in the plugin it was declined twice on sms verification, the GBP value it was authorising was different to the checkout value. This happened twice. Can you tell me what the issue is for this, and how to resolve?

    Kind regards,

    Deeperblue

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @deeperblue

    A copy of your system report or plugin log files can help us better understand your setup and identify potential issues.
    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support
    You can share the report with us either here in the forums or privately?from here, if you prefer. If sending privately, please include a link to this thread for context.

    Thank you!

    Kind regards,
    Niklas

    Thread Starter deeperblue

    (@deeperblue)

    Hi there, as requested:

    ` WordPress Environment

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Shop base: #8 - /shop/<br>Basket: #9 - /basket/<br>Checkout: #10 - /checkout/<br>My account: ? Page does not contain the [woocommerce_my_account] shortcode.<br>Terms and conditions: ? Page not set Theme

Name: Pinball Heaven<br>Version: 2.0<br>Author URL: https://www.wearedeeperblue.co.uk<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ? Not declared Templates

Overrides: – WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: GB<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Tracking enabled: ? Admin

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Disabled Features: product-block-editor<br>minified-js<br>new-product-management-experience<br>product-variation-management<br>settings

Daily Cron: ? Next scheduled: 2023-08-04 08:21:51 +01:00<br>Options: ?<br>Notes: 171<br>Onboarding: completed Action Scheduler

Canceled: 1<br>Oldest: 2023-07-31 20:02:23 +0100<br>Newest: 2023-07-31 20:02:23 +0100

Complete: 1,367<br>Oldest: 2023-07-03 16:18:49 +0100<br>Newest: 2023-08-03 15:18:48 +0100

Failed: 22,478<br>Oldest: 2023-06-02 11:56:40 +0100<br>Newest: 2023-07-03 11:57:22 +0100

Pending: 3<br>Oldest: 2023-08-03 18:30:13 +0100<br>Newest: 2023-08-03 20:03:00 +0100 Status report information

Generated at: 2023-08-03 15:31:00 +01:00<br>`
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @deeperblue

    Thanks for sharing the system report!

    If you encounter any problems with the Standard Card Button, the primary suggestion would be to try it with the Advanced Card Processing option.

    PayPal requires some information about your business to sign up for it, but it offers benefits over the standard card payment option, which is included in the PayPal gateway.

    Alternatively, if you can reproduce the reported behavior, we recommend enabling the Logging option in the Connection tab and trying to reproduce the behavior. The plugin then stores additional details about the activity. The plugin log files can be accessed from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on “View”.

    The plugin log may contain more sensitive information about buyers, so when in doubt and testing on the live site, you can also share it privately?from here.
    When sending a private message, please include a link to this thread.

    Thanks!

    Kind regards,
    Niklas

    Thread Starter deeperblue

    (@deeperblue)

    I have send it privately using the support ticket form. Another ticket has been created and within this thread has been referred via url.

    Thread Starter deeperblue

    (@deeperblue)

    Hi there, can I please get an update on this? I submitted a new ticket containing the log you requested.

    Thread Starter deeperblue

    (@deeperblue)

    Below is the log you requested, as the follow-up thread is not showing as being acknowledged.

    2023-07-31T13:06:52+00:00 INFO Checking IPN response is valid
2023-07-31T13:06:52+00:00 INFO IPN Response: Array
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VERIFIED
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                                                    [host-only] => 
                                                )

                                            [reference_time] => 1690808812
                                        )

                                    [ts_c] => WpOrg\Requests\Cookie Object
                                        (
                                            [name] => ts_c
                                            [value] => vr%3Dac0f038d1890a7885d7988cdfe9ab251%26vt%3Dac0f038d1890a7885d7988cdfe9ab250
                                            [attributes] => WpOrg\Requests\Utility\CaseInsensitiveDictionary Object
                                                (
                                                    [data:protected] => Array
                                                        (
                                                            [path] => /
                                                            [domain] => paypal.com
                                                            [expires] => 1785416812
                                                            [secure] => 1
                                                        )

                                                )

                                            [flags] => Array
                                                (
                                                    [creation] => 1690808812
                                                    [last-access] => 1690808812
                                                    [persistent] => 
                                                    [host-only] => 
                                                )

                                            [reference_time] => 1690808812
                                        )

                                )

                        )

                )

            [filename:protected] => 
            [data] => 
            [headers] => 
            [status] => 
        )

)

2023-07-31T13:06:52+00:00 INFO Received valid response from PayPal IPN
2023-07-31T13:06:52+00:00 ERROR Order ID and key were not found in "custom".
2023-07-31T13:06:52+00:00 ERROR Order ID and key were not found in "custom".
    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello

    I have looked at your inquiry and can confirm that you have successfully contacted us directly and your request is currently being handled by one of my colleagues.

    If you still have any questions for us, please state them in your support ticket, as we will mark it as resolved.

    Regards,
    Krystian

Viewing 7 replies - 1 through 7 (of 7 total)
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