Products keep disappearing from cart after being added

  • Resolved DSecomb

    (@dsecomb)


    1 year, 7 months ago

    Hi,

    My client is complaining saying that whenever her customers add products to the cart, the products disappear from the cart when the customer goes to continue shopping for other products. She says that this seems to be an issue when customers are purchasing products using a smartphone.

    The other strange thing that is happening is that there are store notices that repeatedly say that “____ is a required field”. For example:

    • “Size” is a required field.
    • “Size” is a required field.

    See attached screenshot of an example that my client sent me.

    Your help will be greatly appreciated.

    Regards,
    Daniel

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Daniel,

    Thanks for reaching out!

    I understand that the site is experiencing issues where products added to the cart are disappearing, and the above notice is being displayed on the cart page, is this correct?

    I have gone to the site and am able to replicate the issue as any additional items added to the cart are not showing up on the cart page. I am also seeing the notice you have mentioned. This occurs even when selecting the “Blend” type on the single product page, and it is occurring on a desktop, too:

    This is more than likely being caused by a plugin/theme conflict and I’d suggest performing a full conflict test as a first step.

    You can do this by following the support guide below:

    If this makes no difference, please can you share the following:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    Once you have this, please share the results with us here.

    Cheers!

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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