Worst customer service

  • I have submitted multiple support requests and they’ll answer one time then stop answering. I have some now that are weeks old. Bullet points and number lists don’t work. They put out an update but the update removes the certificate builder and you can only use the basic few they have and can’t customize them. If you stay with the old version you can still use the certificate builder but miss out on the other new features. I feel like the plugin would have potential if support actually answered.

Viewing 6 replies - 1 through 6 (of 6 total)

  • Dear @dannyhale3

    We understand your frustration, and we apologize for the inconvenience you’ve experienced with our support services.

    Firstly, we’d like to clarify that support is provided to users with a valid license key. If you have a valid license key, you are eligible for support from our team. However, if you don’t have a valid license key, regrettably, we won’t be able to provide support for the plugin.

    Regarding the issue with bullet points and number lists not working, we apologize for any difficulties you’ve faced. We’ll make sure to investigate and address this matter promptly to ensure a smoother user experience.

    As for the certificate builder, we introduced a new certificate builder around two years ago. If you haven’t received access to it, it might be due to not updating your license or not having a valid license key. We recommend checking your license status and ensuring it is up-to-date to access all the latest features, including the new certificate builder and other enhancements.

    Thread Starter dannyhale3

    (@dannyhale3)

    While I appreciate the response here, I would appreciate a response to my support emails.

    I do have a valid license key and this is less than a year old.

    I have been utilizing your new built in certificate builder while on the 2.2.0 software version. When I uploaded my tutor LMS Pro to the 2.2.3 that was just released, the certificate builder went away. I did confirm that my license number is in the updated version as well.

    My license expires on 30/05/2024

    Dear @dannyhale3


    I apologize for any inconvenience caused by the lack of response to your support emails. Your concerns are important to us, and we want to ensure you receive the assistance you need.

    Since you have a valid license key, it should indeed entitle you to support, and we are committed to resolving any issues you may be facing.

    Regarding the certificate builder, the transition to version 2.2.3 might have triggered a website-specific issue. To get to the bottom of this and assist you better, kindly send us an email with your order number. Once we have the necessary details, our support team will investigate the issue promptly and work towards fixing it as soon as possible.

    Your satisfaction is our priority, and we are dedicated to ensuring you have a smooth experience with our plugin. We appreciate your understanding and cooperation as we work to resolve this matter for you.

    Please feel free to reach out to us via email with your order number, and we’ll do our best to provide a quick resolution to the issue you’re facing.

    Thank you for your continued support, and we look forward to resolving this matter promptly.

    If you have a valid license key, you are eligible for support from our team. However, if you don’t have a valid license key, regrettably, we won’t be able to provide support for the plugin.

    if someone has a valid active subscription, you also not replying to that mail or take 3 to 4 days to reply. How does someone can business with you? anytime business will be stuck.

    Dear @dannyhale3

    Upon reviewing your email history, I can confirm that our team member replied to your inquiry in a timely manner. However, we did not receive a response from you. It appears that you left a negative review here without acknowledging our attempt to assist you.

    We value our customers’ feedback and strive to provide the best support possible. If there was any miscommunication or if you still require assistance, please do not hesitate to reach out to us. We are here to help and address any concerns you may have.

    Your satisfaction is important to us, and we want to ensure a positive experience with our services. Thank you for bringing this to our attention, and we look forward to resolving any outstanding issues or questions you may have.

    Thread Starter dannyhale3

    (@dannyhale3)

    I did respond to you multiple times. When I got on chat with someone they advised me it was an issue on your side. Since I have left this review/got on chat, you have begun to answer. Ive replied to your support multiple times with the screenshots of my attempts

Viewing 6 replies - 1 through 6 (of 6 total)
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