Infected files not located by Anti-Malware GOTMLS – need help

  • Resolved supportwp300

    (@supportwp1941)


    1 year, 4 months ago

    Hello, I need some help, please. My website has been crashing often so I contacted Blue Host. They scanned my website and located infected files. Also, I found out that my first and last name on the Personal Options page on WP changed to someone else I don’t know… So, I downloaded your plugin (anti-malware GOTMLS) to locate and clean the malware. However, the scan did not locate anything. The only thing it showed was 5 read errors (not sure what this means; I am not a IT person). I am sure there are infected files because the Blue Host scan showed it and may website is constantly having several problems… what can be done? I would appreciate the help!

    Also, just to better explain, when I installed the plugin, I started a scan without registering. It immediately started locating a bunch of things showing in red. However, while it was scanning, I watched a Youtube tutorial that advised me to register to update the plugin before scanning. So, I stopped the scan, registered, updated, and started scanning again…. then all the red files that were showing immediately were not showing any longer… not sure what happened. So, I feel I need some help because I am pretty sure I have infected files. Thank you!!!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Eli

    (@scheeeli)

    Can you please send me the Bluehost scan results, so that I can see what you are dealing with?

    you can email me directly with any attachments that might help:

    eli AT gotmls DOT net

    Thread Starter supportwp300

    (@supportwp1941)

    Hello Eli, thank you for the fast email reply and explanation. As I understood, the Blue Host scan detected a SUSPICIOUS?and?UNOFFICIAL FOUND found in the “plugins-old”. It seems that’s why the plugin did not detect it. Thank you, very kind of you to check the file at the GitHub website and help me out. I am not an IT person so it is helpful to have you and your plugin! I appreciate it! Best! ??

    • This reply was modified 1 year, 4 months ago by supportwp300.
Viewing 2 replies - 1 through 2 (of 2 total)
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