Issue with Checkout Page Refreshing

  • Resolved savicu14

    (@savicu14)


    1 year, 4 months ago

    Dear Support,

    I wanted to bring to your attention an issue that some of my customers have been experiencing on the checkout page of my website, darmiomoon.com. It seems that when customers proceed to the checkout page, the page constantly refreshes, preventing them from completing their purchase.

    Initially, when I tested the checkout page myself, everything appeared to be working fine. However, after receiving multiple complaints from customers regarding the same problem, I revisited the checkout page that had remained cached from my previous testing, and indeed, it refreshed continuously. I discovered that clearing the browsing history on my laptop resolved the issue, and the checkout page started functioning normally again.

    It seems that this issue occurs when customers choose to enter their saved information during the checkout process. I kindly request your assistance in investigating this matter further, as it is causing certain customers to be unable to complete their purchases on my website.

    Thank you for your attention to this matter. I appreciate your prompt assistance in resolving the issue and ensuring a smooth checkout experience for my customers.

    Best regards,
    Uros

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi
    issues with specific payment gateway ? as i have checked and done test order with COD and working fine for me.

    https://tinyurl.com/26ddb9ly

    Thanks
    Ahir Hemant

    Thread Starter savicu14

    (@savicu14)

    Some customers are still having that problem when they come to checkout page.

    When I do over my phone or laptop everything is fine.

    I don’t know what to do…

    Any suggestion?

    Uros

    Thread Starter savicu14

    (@savicu14)

    On this link you can see the problem that some of my visitors are sending me:

    https://we.tl/t-DtYckq5xZL

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @savicu14

    Your detailed description of the problem has been very helpful. Based on the information you provided, it seems the issue might be related to the caching process on your website, specifically when customers choose to enter their saved information during the checkout process.

    Here are some steps we can take to investigate and potentially resolve the issue:

    Check Browser Compatibility: Ensure that your website is compatible with all major browsers (Chrome, Firefox, Safari, etc.). If it isn’t, some customers may experience issues during the checkout process.

    Update Plugins and Themes: Make sure all your plugins, themes, and the WooCommerce software itself are up-to-date. Outdated versions can sometimes cause issues like the one you described.

    Conflict Test: Deactivate all plugins except WooCommerce and switch to a default theme like Storefront. If the issue resolves, reactivate each plugin one by one to identify the one causing the conflict. You can find a more detailed explanation of how to conduct a conflict test here.

    Check Server Logs: Server logs can provide more information about the issue. If you are unsure how to access these, your hosting provider should be able to assist.

    Contact Hosting Provider: Sometimes, server-level caching or certain security settings can interfere with WooCommerce’s functionality. It may be worth reaching out to your hosting provider to discuss the issue.

    Please let us know how these steps work out for you. If the issue persists, we may need to take a closer look at your setup. Please can you share a copy of the following:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here. Once you have these, please share them in your response here.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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