Filter block

  • Resolved wordpressdatasal

    (@wordpressdatasal)


    1 year, 4 months ago

    Filters stopped working. After entering the product page and selecting any one filter, a block occurs. You cannot select any other filter again after it.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support crodriguez1991

    (@crodriguez1991)

    Hello there,

    I hope you’re doing well :D.

    I checked your site and after a filter, a lot of JS errors appear in the console and blocks the possibility to filter another element.

    Seems a conflict with other plugin or your theme. I suggest you to do the following:

    Please, try to deactivate all plugins and see if the problem disappear. If so, try to activate them again one by one and see which one produces the issue.
    If the problem is not from a plugin, try to activate the default theme Twenty Sixteen or Twenty Seventeen and see if you have the same issue.

    Also, if you have customized files in your theme, please try with a fresh installation without customization.

    Remember that if you have a plugin for the cache, you need to delete the cache before to disable it.

    Please, try it and let me know.

    Have a good day.

    Plugin Support crodriguez1991

    (@crodriguez1991)

    Hi there,
    We wanted to inform you we will change the status of this topic to resolved as there has not been a reply from you in some time. However, please, feel free to create a new topic for any further assistance you may require.
    Best regards!

Viewing 2 replies - 1 through 2 (of 2 total)
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