(first-time user) images are optimized, but not converted

  • Resolved TheCuBeMan

    (@kobibentata)


    1 year, 5 months ago

    Hi.

    This is the first time I am using this plugin, and I went right ahead and ran a conversion of all the images of my website (/uploads folder only).

    After the conversion was done, I see that the images are indeed optimized (and the have been changes accordingly in the front), but they remain in their original format (png/jpg).

    If I’m not mistaking, those files were supposed to be converted into webp format, and that’s what I selected in the settings of this plugin.

    Am I missing something here? Why don’t the images files get converted?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Hi @kobibentata,

    Thank you for your message.

    Please tell me how do you check it? Also provide your website URL, please.

    Best,
    Mateusz

    Thread Starter TheCuBeMan

    (@kobibentata)

    Hi there.

    I expect the images to be actually converted to “.webp” format.

    Meaning, when I have a certain image in “.jpg” or “.png” format on the site, and I run the converter, I expect this image to be served in its “.webp” format from now on.

    Maybe I didn’t understand completely how this plugin works?…

    If I do understand it correctly, what I actually see in my site is that the image remains in its original format, but this is a different physical image that now has a suffix of “-optimized” in its file name.

    For example: “myimage.jpg” -> “myimage-optimized.jpg”.

    While it is great to have all the images optimized automatically like that and with one click, they are not converted, “only” optimized.

    You can see this for example here:

    https://www.alltrans.co.il/en/home/
    with the logo image and the background image of the top content section.

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @kobibentata Why did you change the default image loading mode in the Advanced Settings tab?

    Below I have attached the instructions:

    Thread Starter TheCuBeMan

    (@kobibentata)

    Yes, I had to change the image loading mode to “bypass”, as I get the server configuration error message. I wasn’t sure what it meant, so I went for the option that clears this error for me.

    What does this error mean and why do I see it? What can I do about it?

    For that matter, I should mention that I’m hosting this site on Cloudways, so if there is something that I need to do from the hosting server side, or something that I can ask them to do, I’ll be happy to know what it is.

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @kobibentata After activating the plugin, you had an error message asking you to send a message to the hosting technical support – right? You did it?

    All you have to do is do it and the technical support of the hosting will tell you what needs to be changed.

    Thread Starter TheCuBeMan

    (@kobibentata)

    I’ve sent this error message to the technical team of the hosting company and they said it cannot be done, as I have no root permissions on my server.

    Is there a working alternative to that or am I “doomed” not to be able to take advantage of this plugin?

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @kobibentata This is very strange because Cloudways even has a guide on their website on how to set it up. Please follow the steps in this tutorial and it will work.

    Thread Starter TheCuBeMan

    (@kobibentata)

    Are they f****ing kidding me?!?

    Anyway, I’ve enabled this service on the website, and the error message is gone. But still the images on the front are served in their original format, only with the “-optimized” suffix in their file names, like mentioned above…

    Why are the image still not converted, although the process take some time to run (943 images) and finishes successfully.

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Please set the recommended value in the Image loading mode field (via .htaccess) in the Advanced Settings tab. This will solve the “-optimized” problem.

    Are they f****ing kidding me?!?

    Could you please send me the content of your support conversation? I would like to understand what the communication problem was.

Viewing 9 replies - 1 through 9 (of 9 total)
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