Stripe, Klarna, Affirm no longer showing

Hi @goodereader

Thanks for reaching out!

I understand that you are experiencing issues with the Stripe gateway on your product pages. Previously, you were able to see the pay by credit card option and Stripe sub-services such as Affirm, Klarna, and Link. However, recently these options are no longer visible, while Apple Pay and Chrome Pay continue to display correctly..

By default, Stripe’s payment methods such as pay by credit card and the other are only shown on your site’s checkout page and not on product pages. It seems that you’re referring to a different payment method here.

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

WordPress Environment

WordPress address (URL): https://goodereader.com/blog
Site address (URL): https://goodereader.com/blog
WC Version: 7.8.1
REST API Version: ? 7.8.1
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 16 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 512 MB
PHP Time Limit: 1000
PHP Max Input Vars: 2000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.33
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

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WC Database Prefix: wp_
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Hide errors from visitors: ?

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Classic Editor: by WordPress Contributors – 1.6.3
Disqus Comment System: by Disqus – 2.86
Knowledge Base for Documents and FAQs: by Echo Plugins – 10.2.0
EWWW Image Optimizer: by Exactly WWW – 7.0.2
Facebook for WooCommerce: by Facebook – 3.0.26
Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.27
Genesis Connect for WooCommerce: by StudioPress – 1.1.1
Genesis Simple Edits: by StudioPress – 2.3.1
Site Kit by Google: by Google – 1.103.0
XML Sitemap Generator for Google: by Auctollo – 4.1.11
WPBakery Page Builder: by Michael M - WPBakery.com – 6.13.0
LiteSpeed Cache: by LiteSpeed Technologies – 5.5
Molongui Authorship Pro: by Molongui – 1.5.11
Molongui Authorship: by Molongui – 4.6.17
Page Links To: by Mark Jaquith – 3.3.6
Post Editor Buttons Fork: by Kailey Lampert – 2.4
Blubrry PowerPress: by Blubrry – 10.2.4
Publisher Media Kit: by 10up – 1.3.2
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 1.449

Rating-Widget: Star Review System (Premium): by Rating-Widget – 3.1.9
Safe SVG: by 10up – 2.1.1
Simple Custom CSS: by John Regan – 4.0.6
Social Media Widget: by Noah Kagan – 4.0.6
Social Warfare - Pro: by Warfare Plugins – 4.4.1
Social Warfare: by Warfare Plugins – 4.4.1
WordPress Hide Posts: by MartinCV – 1.1.1
Widget Options: by Widget Options Team – 3.9.3
Disqus Comments and Ratings for WooCommerce: by Zachary Martz – 2.0.5
CartBounty Pro - Save and recover abandoned carts for WooCommerce: by Streamline.lv – 9.10
WooCommerce Advanced Shipping - Advanced Pricing: by Jeroen Sormani – 2.3.0.1
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.1.2
WooCommerce Stripe Gateway: by WooCommerce – 7.4.1
WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.10.3
WooCommerce Product Search: by itthinx – 4.14.0
WooCommerce Variation Swatches and Photos: by Element Stark – 3.1.7
WooCommerce: by Automattic – 7.8.1
WP Mail SMTP Pro: by WP Mail SMTP – 3.8.1
WP Product Review: by ThemeIsle – 2.6.1
WP Product Review Lite: by ThemeIsle – 3.7.11
Markup (JSON-LD) structured in schema.org: by Kazuya Takami – 4.8.1
Trending/Popular Post Slider and Widget: by WP OnlineSupport
Essential Plugin – 1.6

WPForms Custom Captcha: by WPForms – 1.7.0
WPForms Mailchimp: by WPForms – 2.3.0
WPForms: by WPForms – 1.8.2.2
XML Sitemap & Google News: by RavanH – 5.3.5
YITH Custom Thank You Page for WooCommerce: by YITH – 1.9.0
YITH Infinite Scrolling Premium: by YITH – 1.20.0
YITH PayPal Express Checkout for WooCommerce: by YITH – 1.27.0
YITH WooCommerce Added to Cart Popup Premium: by YITH – 2.9.1
YITH WooCommerce Anti-Fraud Premium: by YITH – 1.28.0
YITH WooCommerce Best Sellers Premium: by YITH – 1.23.1
YITH WooCommerce Customize My Account Page Premium: by YITH – 3.24.1
YITH WooCommerce Membership Premium: by YITH – 2.1.0
YITH WooCommerce Multi Vendor Premium: by YITH – 4.11.0
YITH WooCommerce Order & Shipment Tracking Premium: by YITH – 2.15.0
YITH WooCommerce PDF Invoices & Packing Slips Premium: by YITH – 4.8.0
YITH WooCommerce SMS Notifications Premium: by YITH – 1.29.0
YITH WooCommerce Subscription Premium: by YITH – 2.28.0

Inactive Plugins (1)

YITH Pre-Order for WooCommerce Premium: by YITH – 2.15.0

Dropin Plugins (3)

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)
object-cache.php: object-cache.php

Must Use Plugins (1)

plugin-filter-by-page.php: by –

Settings

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: auction (auction)
external (external)
gift-card (gift-card)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: ? Page visibility should be public
Cart: #107108 - /cart
Checkout: #107109 - /checkout
My account: #107110 - /my-account
Terms and conditions: #109193 - /store-usage-policy

Theme

Name: Magazine Pro
Version: 3.6.0
Author URL: https://www.studiopress.com/
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 3.4.0
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ?

Templates

Overrides: magazine-pro/woocommerce/archive-product.php
magazine-pro/woocommerce/checkout/review-order.php
magazine-pro/woocommerce/emails/email-order-details.php
magazine-pro/woocommerce/loop/orderby.php
magazine-pro/woocommerce/loop/price.php
magazine-pro/woocommerce/single-product/price.php
magazine-pro/woocommerce/single-product/tabs/additional-information.php
magazine-pro/woocommerce/single-product/tabs/description.php
magazine-pro/woocommerce/single-product/tabs/tabs.php
magazine-pro/woocommerce/single-product/up-sells.php

Pimwick Plugins

PW WooCommerce Gift Cards Pro: License key: PW-5f5c862db9875
Result: success
Cached: 2023-06-29

WooCommerce Google Product Feed feeds

google: Merchant Center feed
  Type: google
  Category filter: -
  Categories: -

WooCommerce Google Product Feed options

Include variations in feed: Enabled
Send "item group ID": Enabled
Expanded schema markup: -
Debug key: 4db950f9-23f5-4139-9cb0-281f17640a87

WooCommerce Google Product Feed fields

Title: Pre-populates from product product_title.
Product description: Main product description (full preferred) plus variation description
Availability (in stock products): Defaults to "in stock".
Availability (backordered products): Defaults to "backorder".
Availability (out of stock products): Defaults to "out of stock".
Bundle indicator (is_bundle):
Availability date:
Condition: Defaults to "new".
Brand: Pre-populates from product sku.
Product highlight(s):
Product detail(s):

WooCommerce Google Product Feed DB status

Database version: 16
Active database version: 16
wc_gpf_render_cache: Empty
woocommerce_gpf_google_taxonomy (en-US): 5595 items
woocommerce_gpf_google_taxonomy (fr-FR): 5595 items

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-06-29 19:18:29 -04:00
Options: ?
Notes: 8
Onboarding: completed

Action Scheduler

Canceled: 12
Oldest: 2023-06-07 02:39:23 -0400
Newest: 2023-06-26 15:22:36 -0400

Complete: 11,513
Oldest: 2023-05-29 11:34:33 -0400
Newest: 2023-06-29 11:29:38 -0400

Failed: 12,769
Oldest: 2022-10-28 18:13:26 -0400
Newest: 2023-06-28 19:09:28 -0400

Pending: 23
Oldest: 2023-06-29 11:33:56 -0400
Newest: 2024-04-27 18:23:19 -0400

Status report information

Generated at: 2023-06-29 11:32:50 -04:00
`

Hi,

For clarity, these are the additional payment methods supported by Stripe (You can see Link by Stripe is supported, but not Affirm or Klarna): https://woocommerce.com/document/stripe/#additional-payment-methods

To troubleshoot, you can start switching the site theme to Storefront temporarily, and then disable all plugins except WooCommerce and Stripe. Check again to see if the issue persists, if not, it means a conflict was affecting the site, and you can then switch back your theme to the original one, and then reactivate the rest of the plugins (checking again after each plugin reactivation), until you find the cause of the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

If this is not possible to do in the live site, you can configure a staging site. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

If the above does not help, can you navigate under WooCommerce > System Status > Logs and let us know if you find any error message?

Thanks.