• Resolved ninja

    (@keztool)


    Everything was running fine but suddenly got some errors that preventing me from getting into the admin login screen this morning.

    500 Internal Server Error
    “The server encountered an unexpected condition which prevented it from fulfilling the request.”

    I had trouble FTP into my hosting server. But After a couple of hrs, my server was running smooth again, but my blog’s still down. I searched online and tried to delete the blank spaces in the file, but that didn’t solve it. Could it have something to do with WP Super Cache plugin or my hosting server?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Default theme (WordPress 1.5 – 2.9.2) or the Twenty Ten theme (WordPress 3.0 and higher) to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the Default theme (WordPress 1.5 – 2.9.2) or the Twenty Ten theme (WordPress 3.0 and higher) to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter ninja

    (@keztool)

    I’ve gone through the above and still unresolved. So I went to my hosting provider. And they told me it was a permission issue. What exactly that was…I don’t know. But they fixed it. Whew! Almost have a heart attack. Thank you very much for the help!

    Moderator James Huff

    (@macmanx)

    You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)
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