Refund labels not printed

  • Resolved stevennorth

    (@stevennorth)


    1 year, 5 months ago

    A ccustomer has just wrote in advising that the woocommerce shipping isn’t working as expected.

    They’ve been charged twice but no label has been generated. They’ve had to go to USPS directly and pay a third time to obtain a shipping label.

    How ccan the customer obtain refunds for a non-generated label and how can we fix the issue of labels not being generated.

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  • Hello,

    How ccan the customer obtain refunds for a non-generated label and how can we fix the issue of labels not being generated.

    It appears you have bought a shipping label but haven’t used it, and you are seeking a document to guide you on refund request.

    In this case, please follow the instructions in this document to request a refund: https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#reprint-shipping-labels-or-request-refund.

    Kindly note that refunds are only available for unshipped labels in pre-transit (prior to carrier receiving the package) and must be requested within 30 days of creation. Carriers will not issue refunds for labels already inducted into their network. If you have any additional questions or need further assistance, please do not hesitate to ask.

    Best ??

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