Two emails when choosing Svea as payment

Hi,

Without further information it’s hard to help but some questions that pop up are;

• Does it happen on every order?
• Is it the exact same email content or do they differ from each other?
• Does the order status of the order switch between “Pending payment” and “Processing” multiple times?
• Have you ruled out theme and/or plugin conflicts by disabling them one by one until only WooCommerce and Svea Checkout is left?

Best regards

• Only on orders made with Svea as payment
• They are identical except for the payment info-part:
  Mail 1: “payment method: Svea Checkout”
  Mail 2: “payment method: Svea Checkout (faktura)”
  
• No
  
• No

Hi @thegeneration
I have removed your recent reply. Please, never request login details in these forums.

Hi again,

We’ll make a new reply since the last one broke the forum rules

A good first step is to rule out any plugin and/or theme conflict as mentioned earlier. We recommend that you do this on a development/staging environment if that’s available to not interrupt with the current visitors of the website.

Best regards

I can’t find any conflict with other plugins, do you have any other ideas?

Does the double email continue even after deactivating plugins and switching theme to Storefront?

In that case we’d need to investigate further and I recommend that you contact us via out official support ([email protected]) where we can take a more in-depth look on the site.

Best regards