“Confirmations” no longer working

Is plugin no longer supported?

Hi @hawaiirealestate,

We’d be happy to help!

It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance??

From there, our support team will be able to take a closer look at your request. 

Thanks!

Hi @hawaiirealestate,

As a complement to Kenneth’s answer, please know that your ticket #2783877 about this issue was answered on June 13th, and it’s waiting for your answer to continue support.

Could you please check messages sent to b****r@u***c.com?

Thanks!

We have not received any emails from WPForms

Hi @hawaiirealestate,

Please know we have answered all your tickets to b****r@u***c.com, which is the email address that you used to open the tickets.

To address this issue, you could submit a new support ticket through the WPForms account dashboard, and inform that the ticket must be assigned to Ralden Souza. Then, you can let me know one of the two options below:

1) You can whitelist our support email by following our guide here: https://wpforms.com/whitelist-emails-from-wpforms/. Let me know that you followed our guide, and we will send again the answers for your tickets.
2) You can provide us an alternate email address that we can use in our support system, and we will send the answers for your tickets to this alternative email address.

Thanks!

Hi @hawaiirealestate,

We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!