e-commerce data missing

  • Resolved xoxgregxox

    (@xoxgregxox)


    1 year, 5 months ago

    Since a couple of updates ago, the plugin has stopped sending e-commerce data, and I cannot view the commerce statistics in Analytics. Before this update, the plugin was working fine. I have tried configuring it again, I have added a new property in Analytics 4, but the plugin still doesn’t send the information. Please, I need help.

    The page I need help with: [log in to see the link]

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  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hello @xoxgregxox thanks for opening a support topic.

    Site Kit does not currently display any WooCommerce or eCommerce data within the plugin dashboard at present. You can implement your own event tracking using Tag Manager if you wish, with some?details added to the plugin website.

    You can also use Site Kit if you have Analytics inserted on your site via other means, such as a WooCommerce specific plugin that tracks all related events. Site Kit can use a third party placed Analytics snippet to show you data within the Site Kit dashboard.

    There is also an open GitHub issue in relation to advanced ecommerce tracking within Site Kit. You’ll find out more on this below:
    https://github.com/google/site-kit-wp/issues/459

    Feel free to subscribe to that issue for updates. Is there anything else I can help you with?

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

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