Problema con pedidos Woocommerce

  • Resolved danius87

    (@danius87)


    1 year, 5 months ago

    Hola, tengo un problema con mi tienda. A la hora de hacer pedidos, especialmente si es un usuario recurrente que ya tiene una cuenta en woocommerce, da problemas, se queda cargando y la pagina de finalizar compra te lleva hacia arriba, donde no hay nada. No se por que ocurre esto.

    Igualmente, tengo el plugin paypal activado, y no me aparece en las páginas checkout. Antes si.

    Podrían ayudarme? No se si tengo el plugin obsoleto o necesito otro.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nami

    (@woonami)

    Hi there @danius87

    Thank you for checking in here! Could you please share more information on the steps on this issue you are looking into?

    To summarize so far:

    • User already has an account and they are logged in on your site
    • They try to purchase a product
    • The page returns with spinning wheel on Checkout page
    • Then… does the Thank you/Order confirmation page show? Or are the users not able to complete the order?

    Now I have some questions I would like to follow up with:

    • When did this issue start happening? Any changes around the time this issue started happening?
    • Do you only offer PayPal as payment method?
    • Are you able to replicate the issue on your end?

    Lastly, can you please share system status report with us?

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Click on “Download for support”. Then you are welcome to upload it to any cloud storage where we can access.

    Thank you!

    Plugin Support lionel.a11n

    (@lioneldaniel)

    In addition to Nami’s suggestions, since your PayPal buttons stopped appearing on checkout it could be you are experiencing a JavaScript error on your checkout page preventing it from loading. Finding that error may greatly speed up troubleshooting.

    Please open your browser’s development console, place a test order, and share any errors in the console you find here. Here is a guide to finding the developer console in a variety of browsers: https://balsamiq.com/support/faqs/browserconsole/

    We look forward to hearing back from you, and if you have any further questions or details please include those in your reply. Thanks!

    • This reply was modified 1 year, 5 months ago by lionel.a11n. Reason: Adjusting since my colleague had already replied
Viewing 2 replies - 1 through 2 (of 2 total)
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