Went to Stripe When I Used This App

  • Resolved Fred Atkinson

    (@fatkinson)


    1 year, 9 months ago

    I recently took an E-Commerce course at our local community college.  
My assignment was to create an online store using PayPal in 'sandbox' mode.  
I installed WooCommerce on the Web site.  I also installed and configured the WooCommerce PayPal plugin.  
I obtained a PayPal account using my school email address.  
I added a bunch of the items in my store to my shopping cart.  
Then I submitted the transaction using my AMEX card.  
Since my Paypal account was in sandbox mode, PayPal should have accepted the charge without actually sending it to my credit card.  
Several days later, I noticed a charge in the amount of nearly seven hundred dollars from my Web site.  
I checked my PayPal account.  But the money was not there.  I called PayPal.  They insisted they never received the charge.  
After going back and forth, they suggested I contact Stripe.  
I never applied for a Stripe account.  
But I did so and was told that while the infrastructure was on their servers, WooCommerce controlled those accounts.  They suggested I contact WooCommerce.  
It took a while before WooCommerce answered.  So long that I decided to open a BBB complaint against them.  
They finally answered and gave me a bunch of stuff for me to do.  
Early on in this nightmare, I had opened a dispute with AMEX.  
A few days ago, I got an email from AMEX.  It said they had reached out to WooCommerce but WooCommerce had not responded by the deadline. They were ruling in my favor.  They credited the nearly seven hundred dollar charge back to my AMEX account.  
 
I was contacted by E-Commerce this morning.  They asked if I had done the work they required of me.  
I responded.  I told them that AMEX had refunded my money.  I also requested that they close my account.  I am waiting to hear from them.  
This morning, I received a notice that WooCommerce was refunding a small portion (less than seven percent of the money) to my credit card.  I will have to notify ANEX as soon as it shows up on my statement.  
   
Though I got my money back, I am very disturbed that WooCommerce or Stripe would have opened a financial account in my name despite my never having applied for an account with them.  
I am seriously considering opening a complaint with our state attorney general. 
 
I would like your thoughts on this matter. 
Any feedback would be appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @fatkinson

    Thank you for reaching out to us, we are here to help.

    I am very sorry to hear what occurred with you, but I have the feeling that this is not something that could have occurred by using our plugin.

    The PayPal sandbox feature does not interact with external payment providers, so even when you try a live card in sandbox, it would work but not actually charge your card. The card would only be charged when PayPal is used in live mode, and in that case, the funds would arrive at your PayPal account. Since no funds arrived at your PayPal account, I cannot image any scenario where PayPal was involved.

    Since you are mentioning accounts managed from WooCommerce and Stripe, I would expect you are possibly using the “WooCommerce Payments” plugin and this support channel supports the PayPal Payments plugin. Our plugin does not have any Stripe payment option included.

    I am not sure how much more we can help you to review this situation. Our team also only support the plugin technically and cannot review transactions, so you PayPal is in any way involved, you would need to reach out to PayPal Merchant Technical Support for getting this done.

    Please let me know if you require any further assistance from our end. And if you decide to use our plugin, be aware: you should not use a live payment method in sandbox mode. You can generate all testing account via the PayPal Developers site.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

    Thread Starter Fred Atkinson

    (@fatkinson)

    I thought I made it clear that I do not consider this resplved until that WooCommerce/Stripe account is closed.
    Please advise when you have done that!

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @fatkinson

    I really sorry for the situation you have gotten into, but there is simply nothing we can do for the situation you are in. We are confident that our plugin is not causing the issue you have encountered and don’t even have access to account or transaction details, so we cannot even look up what the details are of your situation.

    Our team/company is only working on the technical aspects of the plugin and don’t even see the transaction details. Next to that, our plugin does not have anything to do with Stripe and not real payment methods can be used on our plugin, when you are using it in sandbox mode. I am sure there must be some sort of confusion here.

    If you want, you might want to open a private engagement to us, so you can show us what you are seeing that convinced you that our plugin has caused this issue. I’m sure we can guide you in the right direction.

    Kind regards,
    Joost

Viewing 4 replies - 1 through 4 (of 4 total)
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