Boleto not show

Hi @otoflixcursos

Thanks for reaching out!

I understand that you have correctly activated the Boleto option in both the WooCommerce settings and your Stripe dashboard, however, it is not showing on your site’s checkout page, correct?

Here are some troubleshooting tips you can try and see if these resolve your issue:

• Ensure that you have the latest versions of both WooCommerce and the Stripe plugin installed on your website. Outdated versions might cause compatibility issues or bugs that could prevent the Boleto option from appearing. You can check it under Plugins > Installed Plugins

• Check your website’s currency settings: Boleto is only available for Brazilian customers and transactions in Brazilian Real (BRL). Ensure that your website’s currency (WooCommerce > Settings > General > Currency) is set to BRL and that you have enabled the option to allow customers to change their billing country during checkout.

If these steps did not resolve the issue, can you please try to switch to the default Storefront theme and only WooCommerce and Stipe plugins are enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Hi, @xue28 ! Thanks for your response! I tested with the theme you suggested, but it didn’t work. Plugins are up to date. When deactivating woocommerce subscriptions, the bill appeared. Upon reactivation, it disappeared. It seems that there is no compatibility.

Hi there @otoflixcursos!

If you are using the Checkout Blocks, it only supports the payment methods listed here: https://woocommerce.com/document/cart-checkout-blocks-support-status/

I’d suggest testing it with the default [woocommerce_checkout] shortcode.

Let us know if that works!