Issue with the contact form in the home page

  • Resolved peopleinside

    (@peopleinside)


    1 year, 9 months ago

    Hi, how are you?
    I hope you are well.

    I’m using the Hestia Theme that allow to insert a contact form in the footer by inserting a contact form short code.

    For the contact form I use the Forminator plugin that I find amazing like your theme but, it happens a strange issue in this home page form that never happen if the same form is inserted by the widget in a normal page.

    I asked to the Forminator team two fix that the developers given to me as a Snippet code (two) to add. This codes works if the form is placed in a page but never work in the home page, this create another third issue: if the cookies for captcha is not accepted the form in home page is not locked as happen on other pages.

    Seems there is an issue from Forminator or from the Hestia theme and I’m looking for understand how can I have a fix for this.

    You can read the two open discussion that I started with the Forminator team, at the moment we never found a solution for this, code works on contact page but never work on the home page same contact form.

    The contact form in the home page has been inserted as short code in the filed provided by your theme, here seems snippet code is not working also the Forminator form is not working as expected.

    If the form is inserted in the contact page all works: cookie are not accepted? Then the form will be disabled. Once the form is enable you insert a text but refresh the page without submitting the form? Then an alert ask you if you are sure to leave and alert you the text can be loosed.

    All this works in the contact page but never work in the home page.
    Is a theme issue or something in Forminator? Forms works well on page, seems has issue to work if the form is inserted in the theme field provided by Hestia.

    Let me know, thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter peopleinside

    (@peopleinside)

    I will maybe include the recaptcha cookie as mandatory, this should resolve the issue

    Thread Starter peopleinside

    (@peopleinside)

    I open again this topic as not solved.
    I create a new WordPress installation (localhost) and installed Hestia theme.
    Installed the following plugins:
    – Forminator
    – Code Snippets

    Now I activated forminator and activate created a form, default contact form. I taken the shortcode and I inserted in the field to show in the home page.

    I added as snippet the following code to avoid text loosing on page refresh.
    https://gist.github.com/wpmudev-sls/9917696b87543e3edb92e84f41933be0

    In the contact page I insert the Forminator form so the form is showed in the home page and in the contact page.

    In the contact page all works as expected: clicking on a field, write some text, clicking on another field, refresh the page avoid the text to be loosed.

    Same steps in the home page never works.

    The developers of Forminator told me to contact you and report this issue, can you please check if this is an issue made by Hestia and provide a fix?

    Please see the discussion with Forminator developer here.

    Video demostration of the issue:

    https://app.screencast.com/s8sKuDWGPdhcn

    As you can see from this video above, the form if is placed in a normal contact page works and apply the snippets code to avoid text loosing on page refresh, in the home page the form are unable to work correctly.

    For the Forminator team this can be an issue created by the Hestia theme. Let me know, thank you!

    Thread Starter peopleinside

    (@peopleinside)

    Resolved by the Forminator team, the issue was not realted and caused from Hestia.

    Hi there!

    We’re glad to hear the issue was fixed in the meantime and that it was not related to Hestia.

    Thanks for letting us know!

Viewing 4 replies - 1 through 4 (of 4 total)
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