Installation failed: Destination folder already exists.

  • Resolved barryraphael

    (@barryraphael)


    1 year, 9 months ago

    Hi! I tried to install the Wordfence plug-in but it failed with this message:
    Installation failed: Destination folder already exists.

    Anyone know how to proceed

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @barryraphael, thanks for your question.

    If you’ve had Wordfence installed previously on the site, or an incompleted installation, you may find /wp-content/plugins/wordfence already exists when viewing your filesystem on FTP or in your hosting file manager.

    If it does, try deleting the “wordfence” folder and its contents completely before trying again. Let me know if no folder was ever present, or if the issue persists despite removal.

    Thanks,
    Peter.

    Thread Starter barryraphael

    (@barryraphael)

    Hi Peter, Yes, I had an agent at ipower remove the folder and I reinstalled.

    Thank you so much!
    Barry

    Plugin Support wfpeter

    (@wfpeter)

    No worries at all @barryraphael, please don’t hesitate to start up a new topic if you have any further Wordfence questions in the future – we’ll be happy to help!

    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)
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