404 error in Woocommerce order-received/ page

Hi @fmosse ,

Thanks for reaching out!

I understand that customers are redirected to a 404 error page after completing their purchase, is this correct?

As a first step, can you navigate to WooCommerce →? Settings →? Advanced tab, and check that the Checkout Endpoint for Order received is correct:

If this is all good, please can you check if you have any redirection plugins currently enabled on your site. If so, can you temporarily deactivate this and see if this resolves the issue?

Also, I understand that you have refreshed the permalinks however, can you head over to Dashboard → Settings → Permalinks, and resave your existing settings, without making any changes to the settings.

Should the issue persist, please can you clarify if this issue occurs with all payment methods/gateways on your site, or if it is isolated to a specific one?

Lastly, please can you share the following with us so that we can have a better understanding of your sites current environment:

• System Status Report: navigate to?WooCommerce?→?Status. Select?Get system report?and then?Copy for support.
• Fatal Error log: Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.
• Screenshot(s): Please share a screenshot(s) of the exact error you are seeing on your end, as well as a screenshot of your Checkout Endpoints.

Snipboard.io?can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in your reply.

Once you have these, please share them in your response here.

Cheers!

please i have the same issue

I have last version of Woocommerce and all the plugins/Wordpress updated.

When someone buys in my website, I receive the order and the email but the visitor is redirected to a 404 page, for example this: https://donaldinegroup.com/order-received/2697/?key=wc_order_mzmiTX2mXSjdG


Also, I tried chaging the active theme and disabling ALL plugins (not the Woocommerce) and nothing, It still doesnt work.

What could be the problem?

I have also and check that the?Checkout Endpoint?for?Order received?is correct

Hi @victic

please i have the same issue. I have last version of Woocommerce and all the plugins/Wordpress updated.

When someone buys in my website, I receive the order and the email but the visitor is redirected to a 404 page, for example this: https://donaldinegroup.com/order-received/2697/?key=wc_order_mzmiTX2mXSjdG

Also, I tried chaging the active theme and disabling ALL plugins (not the Woocommerce) and nothing, It still doesnt work.

What could be the problem? I have also and check that the Checkout Endpoint for Order received is correct

I see that you’re dealing with a similar issue as @fmosse. Your customers are getting redirected to a 404 error page after they’ve made a purchase. Despite this, you’re still receiving the order and email confirmation. I noticed that you’ve already tried updating your WooCommerce and WordPress plugins, switching your active theme, and disabling all plugins except for WooCommerce. However, it seems like the problem is still there. You’ve also confirmed that the Checkout Endpoint for Order Received is set up correctly.

Given that each site setup is unique, and to ensure we adhere to our ?? forum’s best practices, could you kindly initiate a ?? new topic in our support forum? This approach helps us zero in on your specific issue and allows other users facing a similar problem to easily find and benefit from the discussion.

In your new topic, could you please provide as much detail as possible? This might include screenshots, error messages, the steps you’ve already taken to try to resolve the issue, and any other information you think might be relevant.

You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic.

How was this issue resolved? I am experiencing exactly the same problem

Hello @jdelgadoesteban ??,

How was this issue resolved? I am experiencing exactly the same problem

As this has already been marked as resolved, I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread.

Even if the symptoms are the same, perhaps the underlying problem is different in your case.