Voucher code problem

  • Resolved atom13

    (@atom13)


    1 year, 9 months ago

    Hello everyone,

    I use the plugin: WooCommerce – PDF Vouchers from WPweb for automatic voucher code generation as PDF. So for the function that you can buy vouchers in the shop (to give away etc.).

    Now it often happens that a customer puts an item in the shopping cart and uses the voucher, but then cancels the order. Unfortunately, the system then apparently counts the voucher as used (because of course it is set that the vouchers can only be used once, everything else would make no sense here). But if the order was not completed and successfully “paid” (if, for example, there was still an outstanding amount), then the voucher code must not be considered “used”.

    Does anyone have experience with it, in the settings I could not find anything regarding this.

    Hope someone can help me and has a tip ready.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @atom13 ,

    Thanks for reaching out!

    I understand that you need some help with the WooCommerce – PDF Vouchers plugin, is this correct?

    Kindly note that this forum is dedicated to support related to the WooCommerce core plugin, and any help with third-party plugins/themes is outside our scope of support.

    I’d suggest reaching out to the WooCommerce – PDF Vouchers plugin developers for further help with this issue.

    On the other hand, should you be looking for an alternative, feel free to check out the PDF Product Vouchers extension.

    WooCommerce.com offers a 30-day refund policy which you can take advantage of, allowing you to test the extension, and make sure that it is what you are looking for ??

    Hope this helps!

    Thread Starter atom13

    (@atom13)

    Thanks for your first reply!

    Unfortunately i need the licencense key to contact the plugin support. And i diddnt have, the structure is a bit weird, a agency bought and set this plugin a couple of years ago. its not possible to contact them and so we didnt have the key, i wrote already a mail to the publisher of the plugin.

    i thought maybe one here is using this plugin too and have an idea.

    its really strange, that the voucher code is already used even the order status is not completed, in my opinion it is a bug.

    I understund for sure, that no one here will be buy the plugin only for help me, but if someone is using it at see the my problem, please write me.

    many thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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