Search bar not loading results

  • Resolved brittany0922

    (@brittany0922)


    1 year, 9 months ago

    Hello,

    About a week ago, our search bar stopped functioning properly. We have tried to find a solution on our own, but it looks as though the problem began with your recent update. Do you have a timeline on when this bug may be worked out?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ILLID

    (@mihail-barinov)

    Hi,

    Sorry to hear that.

    Can you please explain in detail what exactly stopped working properly?

    Regards

    Thread Starter brittany0922

    (@brittany0922)

    For Example, if you begin to search anything such as “rope”, the small pop up will populate for a brief moment, but when you hit enter to generate the page of search results, nothing appears.

    Plugin Author ILLID

    (@mihail-barinov)

    Thanks, I understand.

    As I see, problems here can be caused by your theme template for products search results page.

    AWS plugin doesn’t create its own search results page layout. Plugin just adds its search results to the existing layout of your theme.

    Please visit this page – /?s=rope&post_type=product

    This page must display standard search results ( note that it doesn’t have &type_aws=true inside URL ). Not AWS plugin search results. But we see an empty page here.

    So I think the problem here is in your theme search results template for WooCommerce products.

    Maybe you can ask the theme author about this issue? Usually template for products search results must be specified inside the archive-product.php file of your theme.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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