Event Tickets – 404 Page at checkout

Hi @rgontech

I’m sorry to hear that you’re having this issue. Let me help you with this one.

Could you check if there’s an error related to Event tickets from your error_log? We’d like to investigate further from there.

If that doesn’t help, there could be a plugin/theme conflict on your end. Could you try running a conflict test??I suggest conducting these tests on a Staging Server.

Moreover, please enable debugging on your staging site and try replicating the issue again. It should now show additional details on the error from the logs.

Could you also provide the version of the following? This will help me understand how your system is set up.

• PHP
• WordPress
• The Events Calendar
• Event Tickets
• Theme

Thanks for the assistance. I ran the conflict test, but that didn’t resolve the issue. Below is my configuration:

• PHP (7.4)
• WordPress (6.0.4) but the error also occurs on 6.2.1
• The Events Calendar (6.0.13.1)
• Event Tickets (5.5.11.1)
• Theme (X Theme – v.10.2.4)

I enabled debugging, and found the following error:

[19-May-2023 05:42:56 UTC] tribe-canonical-line channel=default level=debug source=”Tribe\Tickets\Promoter\Triggers\Dispatcher::trigger” type=ticket_purchased error=”License Key must be present.”

• This reply was modified 1 year, 9 months ago by rgontech.

I provided the information you requested 2 days ago. I’m still stuck here.

Hi @rgontech

If you have a staging version of your live site, could you enable the debugging from there, enable only The Events Calendar and Event Tickets plugins, use a basic theme (e.g. 2020 theme), and try to replicate the issue once again?

If that doesn’t help, please check the debug.log for errors and share them in this thread.

Moreover, do you have server-side caching? If so, please try to disable them temporarily and check if that makes a difference.

Let me know how it goes.

Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

Sorry for the delayed response. Ok, so I tried this on my staging instance as instructed, with only the Twenty Twenty-One theme activated, and no other plugins installed other than Event Calendar and Event Tickets. I also enabled debugging.

I created an event and test ticket (priced at $.50 for the test) and attempted to purchase it. I got the same error. Upon final checkout, it appears as the payment is processing, but after about 10 seconds, I get redirected to a 404 page. The resulting URL is: “https://arizonafolklore.com/reservations/undefined”. This is the exact same problem I’ve been getting all along, so going “bare bones” didn’t make a difference. Below is the output of the debug.log file:

[03-Jun-2023 18:36:18 UTC] tribe-canonical-line channel=default level=debug source=”Tribe\Tickets\Promoter\Triggers\Dispatcher::trigger” type=ticket_purchased error=”License Key must be present.”

Let me add that the purchase actually goes through, and I get receipt and ticket emails. The only thing broken is the final page redirect. It goes to 404 instead of the success page.

Hi @rgontech

Thanks for your response.

Could you confirm if you have selected a Success Page from Tickets > Settings > Payments page? If so, could I request the page URL from your staging site?

See- https://share.getcloudapp.com/4guXb2bL

Looking forward to your reply.

Yes, that’s exactly how I have my Success Page configured.

Here is the link to my staging site:

https://www.arizonafolklore.com/reservations/events/

Hi @rgontech

Thanks for the update.

On your staging site, please try the following:
1. Create a new page, add the following shortcode: [tec_tickets_success] and select the page in the Tickets > Settings > Payments?page.
2. Next, enable the test mode in Tickets> Settings>Payments> General and make sure to connect the sandbox stripe account: https://share.getcloudapp.com/YEu4vmGD

Also, on your live site, please try to disconnect and reconnect the Stripe account. Take a backup before you do in case there are issues with the reconnect, so you can restore.

Let me know once done.

Hi @rgontech

I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to try out the recommendation provided above.

Let me know if there’s anything I can assist you with.

Hi, @d0153 and @dd15061995,

I tried everything you asked and still get redirected to the same page. Below is a link to a screenshot of what I get after checking out. After spinning for about 20 seconds, this is the page I see: https://www.arizonafolklore.com/img/afp-error.jpg

At this point, this situation has caused us to lose customers and damage our organization’s reputation. I really need this figured out!

Hi @rgontech

I’m sorry to hear that you’re still facing issues. Rest assured, I will notify the team and provide you with updates as soon as I receive more information.

Have you tried disabling server-side caching and checking if that improves the situation?

Looking forward to your reply.

Hi @rgontech

Our team has identified that the 404 error you encountered is due to a Fatal error that may occur during the purchase process.

In order to investigate the issue, kindly try to complete the purchase again. Check for any Fatal errors in the debug.log and error log, and then share the details here.

If you require additional assistance locating the error log, kindly reach out to your hosting provider.

Error log output follows:

[20-Feb-2023 10:00:24 America/Phoenix] PHP Fatal error: Uncaught Error: Call to undefined function each() in /home/mm40rq8ybr0w/public_html/mail_test.php:2957
Stack trace:

0 /home/mm40rq8ybr0w/public_html/mail_test.php(768): SMTP->Data()

1 /home/mm40rq8ybr0w/public_html/mail_test.php(588): PHPMailer->SmtpSend()

2 /home/mm40rq8ybr0w/public_html/mail_test.php(3481): PHPMailer->Send()

3 {main}

thrown in /home/mm40rq8ybr0w/public_html/mail_test.php on line 2957
[20-Feb-2023 10:00:47 America/Phoenix] PHP Fatal error: Uncaught Error: Call to undefined function each() in /home/mm40rq8ybr0w/public_html/mail_test.php:2957
Stack trace:

0 /home/mm40rq8ybr0w/public_html/mail_test.php(768): SMTP->Data()

1 /home/mm40rq8ybr0w/public_html/mail_test.php(588): PHPMailer->SmtpSend()

2 /home/mm40rq8ybr0w/public_html/mail_test.php(3481): PHPMailer->Send()

3 {main}

thrown in /home/mm40rq8ybr0w/public_html/mail_test.php on line 2957
[20-Feb-2023 12:55:30 America/Phoenix] PHP Fatal error: Uncaught Error: Call to undefined function each() in /home/mm40rq8ybr0w/public_html/mail_test.php:2957
Stack trace:

0 /home/mm40rq8ybr0w/public_html/mail_test.php(768): SMTP->Data()

1 /home/mm40rq8ybr0w/public_html/mail_test.php(588): PHPMailer->SmtpSend()

2 /home/mm40rq8ybr0w/public_html/mail_test.php(3481): PHPMailer->Send()

3 {main}

thrown in /home/mm40rq8ybr0w/public_html/mail_test.php on line 2957
[20-Feb-2023 12:59:54 America/Phoenix] PHP Fatal error: Uncaught Error: Call to undefined function each() in /home/mm40rq8ybr0w/public_html/mail_test.php:2957
Stack trace:

0 /home/mm40rq8ybr0w/public_html/mail_test.php(768): SMTP->Data()

1 /home/mm40rq8ybr0w/public_html/mail_test.php(588): PHPMailer->SmtpSend()

2 /home/mm40rq8ybr0w/public_html/mail_test.php(3481): PHPMailer->Send()

3 {main}

thrown in /home/mm40rq8ybr0w/public_html/mail_test.php on line 2957