Stripe CC form stopped sending

Hi @ukhelpneeded

I hope you’re well today!

I must say we didn’t encounter such “rate limiting” issues yet. Let me ask:

1. is Stripe only available through Formiantor on site or are there any other plugins active that have also Stripe integrated (I’m not trying to “push the blame” – just to identify if there may be possible conflict)?

2. you mentioned it stopped working this week – were there any changes/updates made to the site around the same time?

3. I’m guessing that you do use some sort of stats for the site (like Google Analytics or similar) – could you please check if there might have been some sudden spike of requests for the page with the form? You may also need to consult your host to check server-side stats/logs to see if, by any chance, some bots started trying to send the form – this could explain such sudden rate limit hit.

As for the other error, we’ve encountered it a few times – could you try simply removing the Stripe field form the form and then: update the form, clear all caches, re-add the Stripe field, update the form again and clear all caches? See if that helps, please, and let us know.

Best regards,
Adam

Thanks for the reply.

We only use Stripe through Forminator, there are no other plugins that use it. There were no updates at the time, it just started giving the error message suddenly when clients tried to book and pay using the form.

All traffic has been normal on the site, there is no evidence on analytics of any attacks etc on the pages. The form is protected by the Honeypot option and Capture and never had an issue.

I tried the fix you advised of removing field and clearing cache but still getting the below error message :

Unrecognized request URL (GET: /v1/payment_intents/). If you are trying to list objects, remove the trailing slash. If you are trying to retrieve an object, make sure you passed a valid (non-empty) identifier in your code. Please see https://stripe.com/docs or we can help at https://support.stripe.com/.

Hi @ukhelpneeded

Thank you for response and additional information!

In such case it would be good if we could take a look at the specific form.

Could you, please, export the form and share it with us (note: submissions and Stripe data will not be included – they’ll remain safe and won’t be shared; we don’t need them either)?

To do so:

– go to “Forminator -> Forms” page and click on a little “gear” icon next to the form in question
– select “Export” option and copy code that it gives you
– put that code on “pastebin.com” (as public paste)
– and share direct link to it in your response here

This way we’ll be able to import the form to test setup and test it further. Hopefully it will give some additional insights into the issue.

Best regards,
Adam

Hello @ukhelpneeded ,

We haven’t heard from you for 4 days now, so it looks like you no longer need our assistance.

Feel free to re-open this ticket if required.

Kind regards
Kasia