re-send email for ID checking

Hi @gilles66

That’s a great question. At this time we don’t allow customers to self serve ID verification because you would lose control over who can use ID verification. You could potentially see a run up of costs.

At this time it is possible to define a reminder schedule for the checks on the Shopify version.

Could you tell us more about your use case? Curious to hear at what point in the customer journey that ID verification should be required for your case.

We are developing a auction website, the customer receives the email at registration, but not all users will follow the verification process.

We want to define a rule that the user must be verified for bidding. So if the user see the product page and wand to make a bid and he’s not verified, we want to give him a way to do it.

We need this functionality, what option can you offer ?

Hi @gilles66 ,

Thanks for the context, really appreciate it. Helps me understand your needs better.

What I recommend is instead of using the After Registration flow, is instead use the Before Checkout flow.

It may sound strange, but you have more control this way and I think you’ll actually see an increase in conversion rates.

It sounds like your site is using WooCommerce still, and with this flow enabled if the customer isn’t yet verified the product page’s checkout and cart checkout buttons will be replaced with the Verify your ID prompt until they are verified.

With this flow enabled, you can also add the CSS class name verify-id-prompt on any buttons that should require ID verification before the customer can click it.

Additionally, you can hide elements from unverified customers using the hidden-until-verified CSS class.

More information and examples on how to use these custom CSS classes here: https://getverdict.com/help/docs/flows/before-checkout#adding-id-verification-to-any-button

How to enable this flow on your WooCommerce store: https://getverdict.com/help/docs/flows/before-checkout

Hope this helps!