Recalculate Tax adds tax to old orders instead of including as per the settings

Hi,

If I understood correctly, the old orders are being edited. When edited them, the taxes are being added, and the result is, the final price is higher. I understand your tax configuration is price tax inclusive. It is like WooCommerce is understanding that you would like to add an extra fee, in this case the tax/vat, etc, making the price higher.

I understand this is a process, and it will need time, one about creating a copy of the product that is in the order, and adding that product to the order, replacing the old one? Is this recalculated properly? Or do you have the same issue that way?

If that does not help, please provide us a screenshot of your tax settings.

Let us know how that goes for you.

Hi @ihereira thank you for your help. I added the line to wp-config.php to allow us to recalculate the the tax on orders. This works as expected on orders it seems that were taken at a later date (after we enabled VAT at 20%) however on orders that are older (i.e. before we enabled tax and 20%VAT) it adds instead of recalculating as inclusive.

I haven’t tried removing and re-adding the product as we have over 2000 orders which need amending, and so looking for a more programmatic way of fixing the issue (even if I need to run an SQL script to make changes in the database).

Hi,

To take a closer look, please share a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Check if there is any error found under WooCommerce > System Status > Logs that might provide us more information about the issue.

Thank you.

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Status report information

Generated at: 2023-05-17 12:51:07 +01:00
`

Hi,

Thank you for sending the system status report.

WP Version: ? 6.0

Can you update the version of WordPress on your site? You can use this guide to update it. On the staging site, keep only WooCommerce as the active plugin, then please try again to recalculate taxes.

In order to do not affect the live site, you can use a staging site, we recommend asking your web host to see if they have staging facilities, otherwise you can use the WP Staging plugin for this task.

Important: Before making any critical change, be sure to create a backup.

Cheers.

Having done all of the above I still face the same problems.

Hi @datalynk

I understand that you are adding tax to old orders on your site which is tax-exclusive by using the Recalculate button when editing orders. However, instead of breaking down the product’s price to include the tax per line item, it is being added on top of it, correct?

Kindly be informed that this is the default behavior. Even with the settings set to inclusive of tax, the orders on the back end show the tax broken out as its own line item. Since these older orders did not have any tax at all, clicking the Recalculate button applies the current rules and adds a tax line with the taxes added. It doesn’t adjust the product price to?remove?the tax.?

In your use case, I am quite unsure if this is possible thru custom coding but indeed, this would require manual labor to adjust the price of the items to remove the VAT amount, so that the added tax line works out to the same older total.

Unfortunately, custom coding is not something we can assist with directly. However, I’ll keep this thread open for a bit to see if anyone from the community can lend a hand.

If you have any other questions related to development or custom coding, don’t hesitate to reach out to some of the great resources we have available for support. The WooCommerce community is filled with talented open-source developers, and many of them are active on the channels listed below:

• WooCommerce Developer Resources Portal
• WooCommerce Advanced Facebook group
• WooCommerce Developer Slack Channel
• Hire a WooCommerce Expert

Hope this helps!