Paypal Donations BAD_INPUT_ERROR

  • Resolved birg3r

    (@birg3r)


    1 year, 6 months ago

    Hi there,

    since some days we are receiving an error after trying to submit a donation via paypal (using Paypal Donations). It was working perfectly but suddenly stopped.

    After submitting the donation form I get redirected to a paypal error page with the error code: BAD_INPUT_ERROR

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @birg3r,
    Glad you reached out. I’ll need a little more information to get started here:

    First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and clicking the button to “Get System Report” and copy/paste that into your reply here.

    Next, let’s take a look at your error logs. You can do this by navigating to Dashboard > Donations > Tools > Logs. Here is a screencast you might find helpful: https://screencast-o-matic.com/watch/c3eD0AVFgVG.

    From there, you’ll see a list of things that have been happening on your site. Look for errors that are PayPal related. When you see one, click the eyeball icon next to it to open up a detailed view. Copy/paste that error code, and send it along to me.

    Once I have a bit more context, I’ll be able to hop right in. Let me know if you have questions in the meantime, I’m happy to help.

    Hi @birg3r,
    It’s been a bit since I’ve heard back, and I know troubleshooting can need a little extra time. I’m marking this as resolved for now, but if you still have questions you can send them along here and I’ll be happy to hop back in for a look. Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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