Gallery is only showing grey boxes / no image

  • Resolved Tracy Hampton

    (@tracyhbs)


    1 year, 6 months ago

    Hi there

    My clients bio page has a gallery of headshots, so those that hire him for events, can download and use for their advertising.

    However, it loads fine in Chrome, but on Firefox or Edge, the images show as grey boxes. I’ve disabled lazy load for the gallery in case that was the issue, but that didn’t make any difference.

    I’d really appreciate it if you could please have a look and see if there is a simply explanation for this.

    Thank you
    Tracy

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support elviiso

    (@elviiso)

    Hi @tracyhbs

    I have run numerous tests in Chrome, Firefox and Edge and can see that the images are displayed:

    As you can see from the images linked above, the gallery is properly displayed on Edge and Firefox browsers and is working perfectly.

    If the issue still persists, kindly clear your Edge and Firefox browser’s cache before running another test, or test the gallery page in an incognito tab. Kindly let me know if the issue still persists from your end even after trying both of these options.

    Kind regards,
    Elvis.

    Thread Starter Tracy Hampton

    (@tracyhbs)

    Hi Elvis

    Thanks so much for looking into and testing this for me. Weirdly it’s now working perfectly this end also – very strange as I’ve not cleared the cache. Maybe a glitch when we all tried the other day.

    Thanks again for your help.

    Tracy

Viewing 2 replies - 1 through 2 (of 2 total)
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