Errors

Hi @kasiakasiakasia

Could you send screenshots regarding the issues?

Thank you.

Hi there, the errors I described above are gone but I’m now getting other errors both in the editor and in the preview. Can you tell me how I can send screenshots? I don’t see how. Thanks.

Kasia

Hi @kasiakasiakasia

To share the screenshot, you can use a public image-sharing site and provide the link here. Alternatively, if you prefer more privacy, you can upload it to your Google Drive/other online drive and delete it later.
Please choose the method that works best for you.

Thank you.

Hello everyone,

I think that I’m running into similar issues. For example, I’ve been editing my “About” section using pages. See the screenshot below:

When I click on “Update” and “view page”, none of that content is there. See the screenshot below:

Does this mean that I can only edit this content in the template? If so, I want to have multiple galleries on my site. If I can only edit only on the template, how will I be able to create a variety of galleries with different images? Any insight is greatly appreciated!

Thank you.

Ok, thanks! Here is a google drive link to some of the errors I am getting. The first three screenshots are in the editor and the last two are in the preview.

https://drive.google.com/drive/folders/1ZmvUldp1el4qS_veWIC_NDqfy5E3bpxo?usp=share_link

Hi @kasiakasiakasia

I’ve requested permission to see the images.

Thank you.

Hi @rb75382

Let’s create a new topic and continue the discussion there.
This way, we can address each matter effectively.

Thank you.

Ok thanks, I shared the files.

Hi @kasiakasiakasia

Most likely to be a plugin conflict issue.
Have you installed the Gutenverse plugin?
Additionally, are you using any other additional plugins?
If so, could you please share the names of those plugins?
This information will help us better understand the setup and identify any potential plugin-related issues.

Thank you.

Hi there, I have uploaded screenshots of my plugins to the same folder. Do let me know if you can see them.

Hi @kasiakasiakasia

Based on the information provided, there doesn’t seem to be any known plugins that causing issues with Gutenverse on your site.
In this situation, I recommend trying to deactivate your plugins one by one, excluding Gutenverse, to determine if any of them are causing the problem.
This troubleshooting step can help identify the conflicting plugin.

Thank you.

Hi there, I deactivated all the plugins but it didn’t solve the problem. Do you know what else it could be?

Hi @kasiakasiakasia

Does this happen to all the templates or only on the home page template?
Could you copy the template content?

Thank you

It’s the same on all the pages, not just the homepage. And actually when I click “view site” on the other pages it just takes me to the homepage with all the errors on it. I’ve uploaded some screenshots (via the same link above) of my “About me” page and how the preview of that page looks. Please take a look. Thanks.

Hi @kasiakasiakasia

Have you installed any of the following plugins before?

• Coblocks
• Hubspot
• Editorskit

These plugins have been known to have compatibility issues with Gutenverse, even after they have been uninstalled.

Thank you.