Auto-close on mobile view

  • Resolved attila73

    (@attila73)


    1 year, 6 months ago

    After updating to 4.12.1 the cookie banner window opens for a moment and then closes immediately on a mobile phone everytime I press the gear icon. I tried 3 different browsers (Chrome, FF and Kiwi) and the issue is present on all of them. I downgraded to the previous version (4.12.0) and everything is fine again.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter attila73

    (@attila73)

    I tried the newest version on two other websites and the issue on mobile devices is occuring as well.

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @attila73

    hanks for reporting this.This is fixed in our latest version. Please update both free and premium plugin if used to the latest version.Hope this helps.

    Thread Starter attila73

    (@attila73)

    Thanks, I’ve updated your plugin, now the windows is really fixed, but the listing of cookie categories, like Necessary cookies, 3rd party cookies and the cookie declaration tabs are behaving the same, opening and closing immediately. If I press them numerous times, sometimes they remain open but after some scrolling they close again making the reading of the content impossible.

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @attila73

    Are you testing this in an incognito window?

    Thanks

    Thread Starter attila73

    (@attila73)

    Hi, no, I’m testing it on an android phone in Google Chrome and Firefox browsers in a normal window.

    Thread Starter attila73

    (@attila73)

    A very interesting discovery: if I don’t just click (touch) on the tabs shortly but don’t lift my finger after touch and start scrolling immediately then the tabs remain open.

    Thread Starter attila73

    (@attila73)

    I don’t understand… nobody else is having this issue?

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @attila73

    We will check and get back to you soon.

    Hope this helps.

    Plugin Author Moove Agency

    (@mooveagency)

    Hello,

    Thanks for reporting this.

    This is fixed in our latest version. Please update both free and premium plugin if used to the latest version.

    Hope this helps.

Viewing 9 replies - 1 through 9 (of 9 total)
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