Gmail started flagging PDF Certificate generated by Plugin contains Malware

  • Resolved biologix

    (@biologix)


    1 year, 10 months ago

    I am using Pro version.

    It started yesterday with Gmail with the message “Anti-virus warning?– 1 attachment contains a virus or blocked file. Downloading this attachment is disabled.”

    Nothing has changed on my end. Is anyone else experiencing the same? What is the solution? Is it possible to create a certificate in JPEG/JPG to avoid Gmail flagging this warning?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter biologix

    (@biologix)

    Is there any problem with Quiz Maker PDF API?

    Here what i am noticing

    I save the PDF from quiz result (Open – From Result Page) and then “printed as PDF” and saved to the local folder. The printed version attached to Gmail does NOT flag as “Contain virus” and able to send it, but the download version )Download – From Result Page) flagged as “Contain Virus”

    This behaviour just started from yesterday.

    I am a pro user, please help to resolve this issue ASAP

    Plugin Support Jasmine

    (@hyenokian)

    Dear @biologix,

    Thank you for the topic.

    We have been investigating this case during all this time.
    Most presumably, there was a problem connected to Google.

    Seems the problem has been solved for now.
    So, please check this again and let us know whether the issue persists or not.

    By the way, as you are currently using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums.

    Thank you.

    Thread Starter biologix

    (@biologix)

    Thank you for checking. It seems that the issue is fixed for now and Gmail is not flagging PDF certificate attachment as virus/malware.

    Feature Suggestion: I would suggest that in future updates you guys add an option to generate certificates in different formats (e.g., JPEG/JPG) if possible.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @biologix,

    Thank you for your reply.

    Glad to hear that!
    Also, thanks a lot for your suggestion.

    All suggestions are welcomed as they are mutually beneficial for all of us.

    I will let you know in case we add this feature in one of the future updates of the plugin.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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